This research is being submitted on May 4, 2013 for Ed Khouri’s B119/MNA 1161 course at Rasmussen College by Lynne Mohler
Delta airlines have strong core values and a clear set of behaviors that provide a solid foundation for Delta’s culture. Our values are the basis for what we do everyday, when delta people encounter problems or situations they use their values along with the training and experience to guide them through there actions and decisions.
Each of us has the chance of being a leader in how we represent ourselves to others, how we handle situations, how we take care of the customers, stockholders, and others. Meeting our expectations of what it means with our values and leadership behaviors everyday.
When you decide to merge two airlines it can be a complicated process, each practice must be evaluated to make sure that with any history of each airline to perform similarly. The details are important for the employees and the airline practices should reflect the culture. Evaluating how employees do there job is a valuable experience; it’s the details that communicate the values and produce a consistent customer service.
If the company doesn’t realize how the work is done and the actions don’t reflect the principles or values, the customer might not convey the right message of the company. Always screen you actions against the values that are the core to your company and your business. It is true when they say “Little things that matter, the details can make all the difference in the world.”
Every employee must have five clear, measureable objectives to accomplish in order to be a successful employee at your job. Business processes can be measured by cost, quality, and your performance. Employee satisfaction and engagement is driven of people understanding what is expected of them. We must consistently communicate...
References: Freifeld, L Source: Training: Mar/Apr, Vol. 49 Issue 2, p38-40 3p Article Subject Terms: CONSOLIDATION & merger of corporations
ORGANIZATIONAL learning and change
DELTA Air Lines, Inc.
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