Unit 1: Communication skills for working in the health sector Assessment
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Please note that this Assessment has 12 pages and is made up of 5 Sections. Name:
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
VERBAL – spoken word, this could be phone calls, through meetings or briefings. At the Brandon Trust we regularly hold Communication Meetings and these meetings would consist of Verbal communication.
WRITTEN – This would consist of possibly letters, emails for both internal and external customers.
VISUAL – Such as easy read communications, we use these at Brandon for letters, and Newsletter that we send out to our tenants who have learning difficulties. Visual communication can include Photographs, Diagrams, Charts and Graphs. Visual communication could be used in the form of Business reports where charts and graphs are used to illustrate the findings of a piece of work.
NONVERBAL – this would include communications such as sign language, British Sign Language, Makaton or even Body Language.
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the most appropriate form of communication to use in each situation. Person
Appropriate form of communication
Appointment required for tenant feeling unwell or having a problem. Or even requiring a check up. Verbal communication, I have chosen verbal communication as this would be the best way to describe the symptoms or problems of the client. Receptionist
To book appointments for a variety of things
Verbal Communication again I have chosen verbal communication which could be either on the phone or face to face, this would be the quickest way to book an appointment. Social Worker / Advocate
At meetings to plan or put in place the care required for the tenant Face to Face
Verbal Communication via the phone / Written Communication via letter or email. I would chose verbal communication at the meeting to discuss the needs of the client, and then I would choose Written communication in order to document in a letter what had been decided to the Social Worker or Advocate. Care Assistant / Support Worker
When supporting the tenant on a daily basis.
Face to face verbal communication, this would be the most direct way for communication between a support worker and Client. If the client is non verbal then you would need to look at non-verbal such as sign language. Family Member
At tenant Visits
To Notify the family of any issues.
Providing updates about care required
Verbal Communication via the phone / Written Communication via letter or email. Again I would chose verbal communication at the meeting to discuss the needs of the client/family member, and then I would choose Written communication in order to document in a letter what had been agreed with the family.
Section 2: Understand how to reduce barriers to effective communication
1. By writing a few sentences, describe the different barriers to communication in terms of:
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