People communicate for different reasons, making communication vital and a major key of everyday life. Specially in a health and care setting where a lot of communication takes place as many different kinds of conversations occur, as well as a variety of meetings, activities , treatment sessions and consultations with medical and other practitioners to ensure the service users we look after are provided with the care they require. In my daily role as a support worker, i have to provide the different individuals i work with different methods of communication as each individual requires different types of support. By this i mean the communication could be professional (formal), personal (informal) , verbal or nonverbal.There are naturally many reasons why people communicate for example we communicate to express our feelings, emotions, opinions, wishes, needs and preferences. We communicate to make and develop relationships,to obtain and share information between colleagues,to give and receive support when required to ensure a continuity of care for the service user, and also to make staff aware of the current needs of the individual they support.
I think communication affects relationships in many ways in an adult social care setting. For example with colleagues, the manager, supervisor,parents or family members,visitors , medical , social workers and more important the service user. This is why effective communication is a must in my role, in order to work effectively with the service user and their families, and so that we can plan for and meet their needs, it is essential to establish good relationships with a range of people.Effective communication is a twoway process, this can be through body language, facial expressions, tone of voice and respect are all parts of communication. If we listen to others while we speak we will have their respect and we show respect to them while listening. Showing respect in communication is necessary with regards to people and the service users who have a different culture from us. So in any communication, whether verbal or nonverbal we must put everything in context, we must also remember to show understanding and honesty apart from respect in order to have a successful conversation. So i don’t have to agree with others at all times, but i must show respect to other people’s views and opinions, not pass judgement or believe in stereotypes based on gender, age, colour or ethnical background. Effective and good communication means I’m able to get on well with colleagues, service users as it builds up teamwork and creates an easier environment to work in, building relationships based on trust as it is essential that the individuals i support trust me as i'm working very closely with them to improve their lives and providing personal care, carrying out intimate tasks.
Effective communication is a two way process and happens when the right method is being used. Therefore it is essential to establish an effective way to communicate with individuals to find out their wishes and preferences.In my role i work with people from a diverse range of backgrounds who communicate in different ways. So it is absolutely essential i find out about each individual’s language needs, wishes and preferences as well as identifying if there is a problem which could be something minor like wanting a different top to something more serious like a safeguarding concern. One way to establish a service user's communication and language needs would be by reading reports and notes about service users that provide information on speech and language issues, learning difficulties, disabilities for example hearing or visual impairment or physical conditions such as a stroke,
that may affect their ability to communicate.I could also speak to the service user directly ...
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