Unit 501 use and develop systems that promote communication

Topics: Communication, Writing, Information Pages: 4 (2477 words) Published: June 4, 2015
Holistic/Direct Observation/Witness Statement Professional Discussion/Questioning Record Training Adviser Name: Liz Etherton
Learner Name: Ian Wright
Witness Name and relationship to learner:
Setting: Little Hayes Care Home, Totland Bay, Isle of Wight, PO29 0DN Date: 22/05/2015
Unit Outcomes & Evidence

Unit 501 (SHC51)
Outcome 1.1: How do you review the range of individuals and groups in your workplace whose communication needs must be addressed?
In my current role as Care Supervisor I communicate with a range of individuals such as: service users, mangers, family members, staff members, and other professionals such as GP’s, district nurses, physiotherapist, and social workers. It is vital that my communication is suitable and fit for purpose, that I use appropriate language to meet each individuals needs and topic discussed, such as when discussing service users health needs with my manager and/or GP’s, district nurses etc., I ensure that my language is suitable and formal as this will ensure that the information given is relevant to the service user’s needs. When communicating with staff I adapt my communication to meet their communication needs for example during handover, this is formal due to the sensitive nature where personal information is passed on, the information must be relevant so the care staff can provide the appropriate care required to each service users’ needs and preferences, I also ensure that my communication is fit for purpose and is relevant to the topic being discussed. When I communicate with service users I am mindful to maintain dignity and respect to the individual, I ensure that my communication does not cause distress or offense I adapt my communication either formal or informal depending on the topic. Outcome 1.2: Explain how you support effective communication within your job role The importance of having and maintaining effective communication is to promote a positive working relationship between others. I use various...
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