Communication
Indira Gandhi National Open University School of Computer & Information Sciences
MCS-015 COMMUNICATION SKILLS
Block
2
SKILLS NEEDED AT THE WORKPLACE-II
UNIT 6 Meetings UNIT 7 Taking Notes & Preparing Minutes UNIT 8 Presentation Skills-I UNIT 9 Presentation Skills-II UNIT 10 Negotiation Skills 5 26 48 59 71
Skills Needed at the Workplace-II
COURSE DESIGN COMMITTEE
Dr Anju Sahgal Gupta School of Humanities IGNOU
Faculty of SOCIS, IGNOU
Prof. Manohar Lal Shri Akshay Kumar Shri V.V.Subrahmanyam Shri Shashi Bhushan Shri P.V. Suresh Prof P.S. Grover (Senior Cosultant)
BLOCK PREPARATION TEAM
Dr. Jagtar Chawla Barkatullah University Bhopal Dr. Anju Sahgal Gupta (Editor) School of Humanities IGNOU
Unit 7 has largely been taken from EEG-04, IGNOU Publication
Course Coordinator : Dr Anju Sahgal Gupta
PRINT PRODUCTION
Sh. H.K. Som Camera Ready Copy prepared by: Sh. A.S.V. Venkateswar, PA, IGNOU Sh. G.K. Arora, DEO-C, IGNOU.
March, 2004 © Indira Gandhi National Open University ISBN-81-266-1170-7 All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, without permission in writing from the Indira Gandhi National Open University. Further information, about the Indira Gandhi National Open University courses may be obtained from the University’s office at Maidan Garhi, New Delhi-110 068. Printed and published on behalf of the Indira Gandhi National Open University, New Delhi
BLOCK INTRODUCTION
In the previous Block we introduced you to basic Communicative and Business English skills that are essential whenever you are doing business. In this Block these skills will be further practiced and expanded in different business contexts. In fact, in this Block we have provided you with a wide range of business settings and situations in which you can practice and improve your communication skills in English, so that you can become more confident, more fluent and more accurate. The units in this
MCS-015 COMMUNICATION SKILLS
Block
2
SKILLS NEEDED AT THE WORKPLACE-II
UNIT 6 Meetings UNIT 7 Taking Notes & Preparing Minutes UNIT 8 Presentation Skills-I UNIT 9 Presentation Skills-II UNIT 10 Negotiation Skills 5 26 48 59 71
Skills Needed at the Workplace-II
COURSE DESIGN COMMITTEE
Dr Anju Sahgal Gupta School of Humanities IGNOU
Faculty of SOCIS, IGNOU
Prof. Manohar Lal Shri Akshay Kumar Shri V.V.Subrahmanyam Shri Shashi Bhushan Shri P.V. Suresh Prof P.S. Grover (Senior Cosultant)
BLOCK PREPARATION TEAM
Dr. Jagtar Chawla Barkatullah University Bhopal Dr. Anju Sahgal Gupta (Editor) School of Humanities IGNOU
Unit 7 has largely been taken from EEG-04, IGNOU Publication
Course Coordinator : Dr Anju Sahgal Gupta
PRINT PRODUCTION
Sh. H.K. Som Camera Ready Copy prepared by: Sh. A.S.V. Venkateswar, PA, IGNOU Sh. G.K. Arora, DEO-C, IGNOU.
March, 2004 © Indira Gandhi National Open University ISBN-81-266-1170-7 All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other means, without permission in writing from the Indira Gandhi National Open University. Further information, about the Indira Gandhi National Open University courses may be obtained from the University’s office at Maidan Garhi, New Delhi-110 068. Printed and published on behalf of the Indira Gandhi National Open University, New Delhi
BLOCK INTRODUCTION
In the previous Block we introduced you to basic Communicative and Business English skills that are essential whenever you are doing business. In this Block these skills will be further practiced and expanded in different business contexts. In fact, in this Block we have provided you with a wide range of business settings and situations in which you can practice and improve your communication skills in English, so that you can become more confident, more fluent and more accurate. The units in this