Assessment and Workplace Observation

Topics: Emotion, Emotional intelligence, Feeling Pages: 4 (1159 words) Published: August 21, 2010

Assessment and Workplace Observation Report
Susan Baune
University of Phoenix

Assessment and Workplace Observation Report
Emotional Intelligence (EI) is the ability to recognize one’s own emotions and those of others and to analyze these emotions to guide one’s personal thinking and actions. Previous research indicates that people are more effective at their jobs when they have a good understanding of emotions. EI is divided into five categories; self-awareness, self-management, self-motivation, empathy, and social skills. Understanding one’s own EI provides insight into one’s management abilities including: leadership, individual performance, group performance, interpersonal/social exchange, managing change, and conducting performance evaluations (“Emotions and emotional intelligence“, 1996). This papers focus is the cumulative analysis of my own EI (also known as social intelligence) and the interactions that may occur in my University of Phoenix team. The first analysis is on self-awareness. This category seeks to understand one’s awareness of what they are feeling. Self awareness, empathy, and handling relationships well are an essential part of being a successful leader. To evaluate my own EI I took an assessment test on University of Phoenix’s website. On a scale of 10-50 I scored a 41. This score indicates that I am fairly aware of my own feelings and have a good foundation for self-motivation, self-management, empathy, and social skills on which to build my management career on. Controlling my emotions when dealing with others will help me interact better with others. I am also able to understand others emotions, and by doing so, I interact with others with empathy and in a non-threatening manner bringing harmony to the workplace (“Emotions and emotional intelligence“, 1996). My team’s average score was 40.7 indicating that we all have a solid foundation of self-awareness. These predictive values will allow each of us to succeed in...

References: Emotions and emotional intelligence. (1996). Retrieved June 28, 2010, from
Robbins, S. P., & Judge, T. A. (2007). Emotions and moods. In Organizational Behavior (pp. -). Upper Saddle River, NJ: Pearson. Prentice-Hall.
Self-Assessment Library (2007). What about me. Retrieved June 28, 2010, from University of Phoenix rEsource. LDR531-Organizational Leadership web site.
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