Emotional Intelligence

Powerful Essays
Emotional Intelligence?
Organizational Behavior
Tamara Ramsey
August 12, 2012

Abstract
This paper examines how emotional intelligence and cognitive intelligence are associated with academic success and job performance. Emotional intelligence continues to pick up momentum in the world of business and academia. More and more research supports the concept that emotionally intelligent employees, managers, leaders, and companies produce noticeable business results. Employers are now looking for emotional intelligence in their potential employees and leaders and utilizing assessments and directed interviews to assess a potential hire’s emotional intelligence skills. Research has shown that emotional intelligence skills are important to success on the job. The lack of emotional intelligence can break or significantly slow a professional 's career progression in today 's complex world. An individual with emotional intelligence definitely will be a part of the finest in this complex world and will have the ability to survive its ups and downs with dignity and grace, while successfully adding value in his/her professional and personal life.

What is emotional intelligence? Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. This concept was firstly developed in 1990 by two American university professors, John Mayer and Peter Salovey and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. In 1995 another psychologist named Daniel Goleman extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. The term "emotional intelligence" debuted in several scientific articles written by John D. Mayer and Peter Salovey during the early 1990s. The researchers defined emotional intelligence as the compilation of four kinds of skills:



Bibliography: Allam, Z. (2011). Emotional Intelligence at Workplace: A Psychological Review. Global Management Review, 71-80. Aruna, R. R., Suganthi, L. L., & Samuee, A. A. (2011). Design of an Instrument for Evaluating Emotional Intelligence among Professionals. Advances In Management, 9-19. Cherry, K. (2012). What is Emotional Intelligence? Retrieved from About.com Psychology: http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm Christie, A., Jordan, P., Troth, A., & Lawrence, S Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books. Jordan, P. J. (2004). Dealing with Organizational Change: Can Emotional Intelligence Enhance Organizational Learning. International Journal of Organisational Behaviour, 456-471. Kappesser, L. C. (2010). The Smart New Way to Get Hired. Indianapolis: JIST Works. Liptak, J. J. (2005). Using Emotional Intelligence to Help College Students Succeed in the Workplace. Journal Of Employment Counseling, 171-178. Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. International Journal of Organizational Analysis, 10(4), , 327-342. Shaffer, R. D., & Shaffer, M. A. (2005). Emotional Intelligence Abilities, Personality and Workplace. Academy of Management Best Conference Paper, 1-6. Shipley, N. L. (2010). The effects of emotional intelligence, age, work experience, and academic performance. Research in Higher Education Journal, 1-18. Simmons, K. (2001, April). Emotional Intelligence: What Smart Managers Know. Retrieved from American Society of Association Executives Web site: http://www.asaecenter.org/Resources/articledetail.cfm?ItemNumber=13040 Unknown

You May Also Find These Documents Helpful

  • Powerful Essays

    Mgmt1001 Assignment 1

    • 2044 Words
    • 9 Pages

    References: Ashkanasy, N.M. & Daus, C.S., 2002. Emotion in the workplace: The new challenge for managers. The…

    • 2044 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    intelligence in the occupational environment. Following a brief overview of the conceptualization and measurement of EI, consideration is given to an emerging literature that promotes the assessment, training, and the individual’s utilization of emotional intelligence in the workplace.Through out, an attempt is made to bring to the reader’s attention the scant, and sometimes highly controversial, empirical evidence used to support the importance of EI in the workplace. This approach naturally indicates avenues that future research might profitably explore. The paper concludes by presenting…

    • 116 Words
    • 1 Page
    Satisfactory Essays
  • Best Essays

    Self Assessment

    • 2727 Words
    • 11 Pages

    “Emotional Intelligence plays an important role in helping the managers and employees to cope with this dynamic change in the business environment. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. Employees need to enhance their emotional intelligence skills, apart from technical skills, which in turn will enhance their productivity on the job” (Ravichandran, Arasu, & Kumar, 2011, p. 157).…

    • 2727 Words
    • 11 Pages
    Best Essays
  • Better Essays

    the concept of emotional intelligence in the 1990s, scales fell from their eyes. The basic message, that effectiveness in organizations is at least as much about EQ as IQ, resonated deeply; it was something that people knew in their guts but that had never before been so well articulated. Most important, the idea held the potential for positive change. Instead of being stuck with the hand they 'd been dealt, people could take steps to enhance their emotional intelligence and make themselves more effective in their work and personal lives. Indeed, the concept of emotional intelligence had real impact. The only problem is that so far emotional intelligence has been viewed only as an individual competency, when the reality is that most work in organizations is done by teams. And if managers have one pressing need today, it 's to find ways to make teams work better.…

    • 6894 Words
    • 28 Pages
    Better Essays
  • Satisfactory Essays

    Singh, K. (2008). Emotional Intelligence & Work Place Effectiveness. Indian Journal of Industrial Relations, 44(2), 292-302. Retrieved from http://eds.a.ebscohost.com.proxy-library.ashford.edu/eds/detail/detail?vid=7&sid=ca80d469-58f7-4c85-9011-fc4fa9aeb36d%40sessionmgr4003&hid=4208&bdata=JnNpdGU9ZWRzLWxpdmU%3d#db=bsh&AN=35989510…

    • 244 Words
    • 1 Page
    Satisfactory Essays
  • Better Essays

    The topic of emotional intelligence among employees in the workplace is among the most abundant, yet most important to take into consideration when managing a company or corporation. With its many definitions and aspects, this paper will discuss the true definitions of emotional intelligence and how it can be so different among genders in the workplace. The three main points that will be discussed include the main differences among genders in emotional intelligence, why these differences are so important from a company’s perspective, and what companies should do about these differences to ensure a positive and efficient work environment.…

    • 1499 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Ashkanasy, N., & Daus, C. (2005). Rumors of the death of emotional intelligence in organizational behavior are greatly…

    • 10295 Words
    • 42 Pages
    Good Essays
  • Better Essays

    Emotional Intelligence

    • 15069 Words
    • 61 Pages

    An investigation of the employee perceptions on the relationship between employee job satisfaction and the leader’s emotional intelligence among the workers of Eskom in Alice Town…

    • 15069 Words
    • 61 Pages
    Better Essays
  • Satisfactory Essays

    Nt1310 Unit 1 Term Paper

    • 4989 Words
    • 20 Pages

    Emotional intelligence involves, being aware of our emotions and regulate our own emotional responses (Mayer & Salovey, as cited by Aquino, 2009). The leading of emotional intelligence believe that adaptive advantages of emotional skills are important in academic success with their careers, regulate more of their own behaviors, and provide for greater responsibility and work harder to accomplish their goals (Aquino, 2009).…

    • 4989 Words
    • 20 Pages
    Satisfactory Essays
  • Powerful Essays

    8889989

    • 1520 Words
    • 7 Pages

    After the emotional intelligence test that was provided on www.ihhp.com/testsites.htm, I had the chance to learn more about myself and how I respond to those around me. As I was taking this test I realized that much of my emotional intelligence is not only concerned with my own feelings and actions but how others affect me in my past, present, and future. The questions that asked about my emotional intelligence in regards to my manager made me stop and realize how I allow others to effect me. My emotional intelligence score was a seventy-five. I was very pleased overall. My results…

    • 1520 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Fisher, C.D., & Ashkanasy, N.M. (2000). The emerging role of emotions in work life: An introduction. Journal of Organizational Behavior, 21, 123-129.…

    • 5749 Words
    • 23 Pages
    Powerful Essays
  • Powerful Essays

    Cognitive intelligence and emotional intelligence have both been widely examined with regard to their effect on individual workplace abilities. A critical comparison of the two concepts will be the basis of this essay. Some theorists have hypothesised that the ease with which an employee can process information and work towards solutions (our cognitive intelligence) is the key aspect in our ability to contribute to the workplace, particularly in more complex environments (Viswesvaran & Ones, 2002). While others support the theory that our ability to use and adapt to emotion (our emotional intelligence; EI) has the greatest affect on our organisational involvement (Cherniss, Extein, Goleman, & Weissberg, 2006). Through exploration of both theories, and their respective strengths and weaknesses coupled with their practical applications, this essay will aim to support the, perhaps rather diplomatic, view that the two concepts are not only equally important but, in fact, complementary (Cote & Miners, 2006).…

    • 2417 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    Emotional Intelligence

    • 591 Words
    • 3 Pages

    “Emotional Intelligence is an ability to recognize the meanings of emotions and their relationships, and to reason and problem-solve on the basis of them. Emotional Intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them” (Queendom, 2013). Emotional Intelligence can be learned and strengthened. Emotional intelligence has a unique combination of intelligence and triumph of head over heart. EI combines affect with cognition and emotions with intelligence and helps you solve problems.…

    • 591 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Do managers need emotional intelligence to manage successfully in the workplace? Why or why not?…

    • 1247 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Intelligent Response Paper

    • 3242 Words
    • 13 Pages

    Alexander, Rebecca. "The Dark Side Of Emotional Intelligence." Management Today (2011): 46-50. Business Abstracts with Full Text (H.W. Wilson). Web. 10 Oct. 2013.…

    • 3242 Words
    • 13 Pages
    Good Essays

Related Topics