Abuse and Social Care
PWCS 31 Principles of communication in Adult Social Care Settings
Identify four different reasons why people communicate.
Explain how effective communication can affect relationships in an adult social care setting between:
Colleagues and other professionals:
Individuals using the service and their carers
Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method
How effective is this method
Describe three factors to consider when promoting effective communication.
Describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.
Verbal
Non-Verbal
Explain why it is important to respond to an individual’s reactions during communication.
Explain how an individual’s background can influence their communication methods.
Identify three examples of barriers to communication and explain how you could overcome each barrier.
Barrier
How it can be overcome
Describe two strategies that you could use to clarify misunderstandings.
A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.
Task B Case Study
You are a social care worker and a service user Hannah, tells you that she is unhappy taking her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.
Identify four different reasons why people communicate.
Explain how effective communication can affect relationships in an adult social care setting between:
Colleagues and other professionals:
Individuals using the service and their carers
Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method
How effective is this method
Describe three factors to consider when promoting effective communication.
Describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.
Verbal
Non-Verbal
Explain why it is important to respond to an individual’s reactions during communication.
Explain how an individual’s background can influence their communication methods.
Identify three examples of barriers to communication and explain how you could overcome each barrier.
Barrier
How it can be overcome
Describe two strategies that you could use to clarify misunderstandings.
A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.
Task B Case Study
You are a social care worker and a service user Hannah, tells you that she is unhappy taking her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.