Topics: Communication, Graphic communication, Understanding Pages: 12 (945 words) Published: July 18, 2014

Unit 1: Communication skills for working in the health sector Assessment
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Please note that this Assessment has 12 pages and is made up of 5 Sections. Name:
Section 1: Understand how to communicate with a range of people

1. Use the box below to explain at least three forms of communication available for use.

2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the most appropriate form of communication to use in each situation.

How did you choose this form of communication?

Section 2: Understand how to reduce barriers to effective communication

1. By writing a few sentences, describe the different barriers to communication in terms of:
Environmental barriers

Social barriers

Personal barriers

2. Read through the scenarios below and, for each one, suggest ways in which the barriers to communication can be overcome.

Scenario 1: A patient whose first language is not English has arrived for an appointment and as the receptionist you must check them in for their allotted appointment. However, they are struggling to communicate that they were running a few minutes late and as a result are worried that they have missed their slot.

Scenario 2: A health visitor has an appointment with an older patient who is hard of hearing and who has the TV playing very loudly. The health visitor struggles to communicate their concerns about the patient’s dietary habits and overall health.

Scenario 3: A patient confronts a receptionist as they have waited over an hour to be seen by the doctor. As a result, the patient is now late in returning to work and may receive a warning from their employer because they have been late several times recently.

Section 3: Understand how to maintain accurate and complete records

1. Explain how to report and record the following work activities in relation to patients/service users or customers. Add one more example of your own to the table.

Work activity
Explain how to report it
Explain how to record it
A patient slips on a wet floor on the hospital ward where you work.

You work in a GPs’ surgery and discover that one of the fire alarms is faulty.

A patient sends a letter of complaint about the length of time they had to wait for their appointment at the clinic where you work.

Your own example:

2. Take a look at this client record then explain the importance of accurate record keeping in terms of it being:

Signed and dated

Sunny Vale Care Home Ltd, Derbyshire


Carer name: DSmith

Client name:

Notes: I cheked on Suzamme yesterday morning, she’s not right,says she’s got belly ache or something. She left most of her food and ain’t drinking her flooids, so I gave the spare food to George. I...
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