You should use this file to complete your Assessment.
The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
Then work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 13 pages and is made up of 5 Sections.
Name: clodagh doidge
Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you.
I am basing my answers on commercial organisation as that is the current organisation I work for.
Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.)
Next is a relative newcomer to the UK retail market, having opened its first womenswear store in 1982. Within five months the group had 70 outlets open. In 1986 the group acquired mail order company Grattan and two years later launched its own directory business. With over 300 shops the group generates about three quarters of its revenue from its retail outlets. Almost all of the rest comes from its directory arm
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
Name of organisation
Description of products and services