Task B Case Study
You are a social care worker and a service user, Hannah, tells you that she is unhappy with her new medication as she thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take her medication regularly and gets confused. Hannah begs you to keep this confidential and not to tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.
Bi How would you explain the term `confidentiality` to Hannah.
Whilst it is Hannah`s right to make decisions for herself and choose to take medication or not, in this case from the information given it would be detrimental to her health, therefore I would explain to Hannah that the information given to me in confidence; through Hannah not taking her prescribed medication puts her at risk of harm and therefore i would have to tell my senior/manager to address the situation, I would assure her that the information would not be shared with her daughter unless she gave permission to do so , It is Hannahs choice who she shares information with.
Bii Identify the range of people who may need to know about Hannah`s situation, and describe any tensions that could occur if the information is shared.
The range of people that would need to share the information would be those directly involved with her care, Healthcare professionals including GP who can work with Hannah to help her understand the benefits of taking her medication. If the information was shared with the daughter this could upset and cause a potential breakdown of confidence from Hannah in staff and her relationship of trust she had with them. Hannah has the choice of weather to tell her daughter or not.
Biii Describe ways to maintain confidentiality in day to day communication.
1) Only speak to relevant staff in private regarding a service user or on handover of shift.
2) Don`t gossip to staff or other