Resume of a Remote Desktop Engineer
As a Business graduate looking for part-time employment to further develop my interpersonal and professional skills in a friendly and healthy environment. I am eligible to undertake part time work in the UK, for up to 20 hours per week under the terms of my student visa.
WORK EXPERIENCE
02/13 – 12/13
FIS Global Gurgaon, India.
ID Administration
Giving first level support to end users and coordinating with other team for second level support (if required).
Training new hires in the team as per the process and technical documentation furnished during the transition period.
Handling all client escalations for the team in an effective manner.
Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction.
Creative bent of mind to track and learn new technologies quickly.
Timely completed assign task or activity and submit the report to my manager as per the time frame (SLA).
02/11 – 04/12
ENCORE Capital Group Gurgaon, India.
Remote Desktop Engineer
05/07 – 03/09
HCL Comnet, Noida, India
Call Coordinator
EDUCATION AND QUALIFICATIONS
2014 – Present Staffordshire University Master’s in Business Administration
2009 – 2012 CMJ University Bachelor of Commerce
SKILLS
Teamwork As I was the first point of contact for our clients and customers, I had to work closely with Accounts, Sales professionals, product development team to resolve technical issues that arouse at customer level during customer migrations or integrations.
Customer Service As I had to support clients from different geographical locations around the world over telephone, I had to listen carefully to the clients and find out the exact issue that they faced and deliver the appropriate solutions. In addition to that, I had to provide detailed documentation for the custom solution that satisfied the technical requirements.
OTHER INTERESTS
In my spare time I enjoy reading novels and listening to music. During
WORK EXPERIENCE
02/13 – 12/13
FIS Global Gurgaon, India.
ID Administration
Giving first level support to end users and coordinating with other team for second level support (if required).
Training new hires in the team as per the process and technical documentation furnished during the transition period.
Handling all client escalations for the team in an effective manner.
Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction.
Creative bent of mind to track and learn new technologies quickly.
Timely completed assign task or activity and submit the report to my manager as per the time frame (SLA).
02/11 – 04/12
ENCORE Capital Group Gurgaon, India.
Remote Desktop Engineer
05/07 – 03/09
HCL Comnet, Noida, India
Call Coordinator
EDUCATION AND QUALIFICATIONS
2014 – Present Staffordshire University Master’s in Business Administration
2009 – 2012 CMJ University Bachelor of Commerce
SKILLS
Teamwork As I was the first point of contact for our clients and customers, I had to work closely with Accounts, Sales professionals, product development team to resolve technical issues that arouse at customer level during customer migrations or integrations.
Customer Service As I had to support clients from different geographical locations around the world over telephone, I had to listen carefully to the clients and find out the exact issue that they faced and deliver the appropriate solutions. In addition to that, I had to provide detailed documentation for the custom solution that satisfied the technical requirements.
OTHER INTERESTS
In my spare time I enjoy reading novels and listening to music. During