Ai Identify four different reasons why people communicate. * People communicate to express their feelings and emotions. * Communication is a way to develop good relationships. * Individuals communicate with their support workers to tell them what they need support with and what they would like to achieve. * Communication is important in the work place between colleagues as this will ensure continuity with the service user, and to ensure support workers know the current needs of the service user.
Aii Explain how effective communication can affect relationships in an adult social care setting between: A) Colleagues and other professionals. - To ensure the needs of the service user are met and that there is continuity in their support. B) Individuals using the service and their carers- To ensure the needs are met of the individual. It also helps to gather information from the carers about the individuals past.
Aiii Identify three ways of finding out the communication and language needs of the individual. For each method describe how effective it is at establishing the needs of the individual. * The individual themselves. If the individual has the capacity they would be able to tell you themselves their individual needs. * Family and friends. If the individual has not got the capacity to tell us their needs family and friends could give us this information. * An up to date care plan. This is only a way to find out the individuals needs if it is up to date. If not up to date the care plan will be useless as the individuals needs change.
Aiv= Describe three factors to consider when promoting effective communication
Eye contact, body language, tone of voice.
Av Describe three verbal and threes non-verbal communication methods and styles that a social care worker may use in an adult care setting. * Be clear about what you are trying to say, if you are not you may not