An Approach for Customer Behavior Analysis Using Web Mining Preeti Sharma & Sanjay Kumar NIT Raipur‚ Raipur‚ Chattishgarh‚ India E-mail: preeti.nitu@gmail.com & Skumar.IT@nitrr.ac.in Abstract - Customer satisfaction is the key secret of success for all industries regardless of whether it is web enabled or not. This paper focuses the role of web mining in achieving a viable edge in business. Web mining is becoming the tool for success for those who adopt electronic means of operation
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2. Chapter2: Literature Review 6 2.1 Introduction 6 2.2 The Relevant Concepts 6 2.2.1 Luxury Goods 6 2.2.2 Brand Equity 8 2.2.3 Consumer Behavior 10 2.2.4 Collectivism and Individualism 12 2.2.5 Face Culture 15 2.3 Main Theories in Customers’ Attitudes Toward Luxury Goods 16 2.3.1 Previous research on consumption behavior of luxury goods 16 2.3.2 Main influential 17 2.3.3 The model of luxury brand variables influence costumers’ attitudes 18 2.4 Framework and Hypotheses
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Title The relation between the customer behavior and shopping centre promotion Author(s) RISHI The relation between the customer behaviour and shopping centre promotion Citation Issue Date 22/3/2012 URL Rights 2002 http://hdl.handle.net/10722/28778 The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. The Relation between the Customer Behaviour and Shopping Centre Promotion: A Case Study of Whampoa Garden
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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utilizes scientific methodology to better understand the behavior of individuals working in organizational settings. The knowledge is also used in a variety of ways to help make organizations more effective. Effective organizations are typically more productive and they often provide higher-quality service to customers‚ and they are usually more financially successful than less effective organizations. Organizational Psychology is also the behavior of individuals acting as members of formal organizations
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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