Task 3 : A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn‚ adapt‚ improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems‚ residents dissatisfaction and possible litigation. The home supports the principle that most complaints‚ if dealt with early‚ openly‚ and honestly‚ can be sorted
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SHC34-1.1 To have a duty of care means that in my setting it is my job to make sure that the children are safe from harm and that they are supported in their development and have everything they need on a daily basis. But it’s different for other job roles‚ say the manager has a duty of care towards the staff that work for them and the children and the whole building. SHC34-1.2. The duty of care contributes a lot towards safeguarding children as if the child care worker is caring for the children
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role of the Health and social care worker 1. Policy for record keeping and records. This policy outlines the expectations of what details need to be recorded and how they should be recorded. The purpose of this is for clarity and consistency to ensure the provision of safe and effective care. In a health setting‚ records and record keeping ensures the welfare of the client is protected because it ensures inter- professional communication is clear. In social care this is also essential
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Hi Brian‚ It was great to hear that you are considering a career as a social care worker‚ I can honestly say you have picked a very rewarding career. You asked me to describe the term “ duty of care” ok when you start off as an HCA (Health Care Assistant) the person you are responsible for‚ whether they be too young‚ old or incapable of doing certain things their selves which could include personal hygiene‚ cooking a meal or making a snack‚ safety in or around the home or outside
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COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple‚ consistent approach for staff who handle complaints and for people raising complaints across all
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and inclusion in adult social care settings Task A Short answer questions Ai Explain in your own words what each term means. Give one example from care practice to illustrate your explanations. Diversity- Diversity refers to something that is diverse‚ means that has different kinds or types. Example different languages‚ culture‚ religion‚ colour and background come together in a group is a diverse group. Equality- Treating everyone same with equal respect and providing them same opportunities is
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Discrimination Questions Answers.com > Wiki Answers > Categories > History‚ Politics & Society > Society and Civilization >Discrimination * View Slide Show Best Answer This is about providing for everyone’s needs when planning care‚ such as wheelchair access‚ meals for vegetarians‚ information in other languages etc. Provide information eg your policies and procedures on equality and rights. Model good practice eg be seen providing for individual needs that ensure equal access
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The expectations of my role as a social care worker are defined by the codes of practice released by the General Social Care Council in 2001. These are described below: In my role as care assistant I need to promote and protect the rights and interests of my residents by treating everyone as individuals. I need to uphold my residents’ needs‚ views and wishes where appropriate. I must maintain respect‚ dignity and privacy of my residents at all times and encourages equal opportunities to everyone
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Principles of personal development in adult social care setting Task A A reflective practice‚ a guide for the social care worker What is reflective practice? This involves thinking about your own practices‚ ideas and actions within your workplace. You are then able to evaluate their effectiveness in order to make improvements and changes. Why is reflective practice important? By analysing your own actions it enables the Social Care worker to improve on their approaches and thus
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BKSB Guidance For Candidates Having now completed your Initial Assessment you will have been asked by your Regional Trainer to complete a Diagnostic Programme to prepare for your Functional Skills Assessment. This will be for: English Maths ICT (if applicable) This will do 2 major things: 1. Demonstrate your readiness to take your Functional Skill assessment 2. Highlight areas that you may need further support in order to prepare for your assessment This MUST be completed in Full as instructed
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