Provide Reception Services 1 Understand the purpose of reception services in a business environment: 1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation: The receptionist that the customer meets/speaks to first needs to give a good impression of the company‚ they need to appear very professional‚ this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers. If on
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The Five Paragraph Essay The five paragraph essay measures a student’s basic writing skills‚ and is often a timed exercise. Use this Guide to help you practice and succeed at this form of writing. Getting started means getting organized: Analyze the assignment; determine what is required. With a highlighter‚ note important words that define the topic. Then organize your plan For example‚ you have been given this writing prompt: You have a present that was really memorable. It could have been given
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de montfort university city univeRsity of hong kong Full-Time BA (Hons) Business Administration and Management Cohort: September 2013 Module Title: International Marketing (Module code: BAMG 2103 ) Assignment Topic/ Title: Group Project Name of Instructor: MS. Christine Tam T.W. Name of Student: Chan Cho Hung‚ Fan Wai Kit‚ Leung Cheuk Yue‚ Tam Wan Nga DMU Student No.: 53578665‚ 52618473‚ 53579207‚ 53586905 Tutorial Group
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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some companies aim to look after their customers well‚ ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and how that effects future
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2014 Subject: Different types of Business Organizations Four Different types of Business Organizations There are many advantages and disadvantages of Business Organizations. Here we will seek out the advantages and disadvantages of Sole Proprietorship’s‚ Partnerships‚ Corporations‚ and cooperative Business organizations. The information provided will also give you an insight on exactly what each Business Organization does and how it works and fits in Business structure. A lot of businesses
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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive
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