P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke DEPARTMENT OF BUSINESS AND SOCIAL STUDIES COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ...............................
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vitally important in the business operations of a service provider; however this document strives to explore both ends of the debate‚ that is‚ the overarching importance of employees and customers. Significant research has been conducted regarding the nature of the two groups‚ which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that employees are indeed more important. Employees are more important than customers
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Communication Skills Aims This resource has been compiled to give a general introduction to effective communication for practice educators. The key components of the communication process will be discussed. The basic skills required for effective communication will be explored in the next few sections‚ and some specific contexts for communication‚ including giving presentations and feedback meetings‚ will be examined. Learning Objectives On completion of this resource‚ you should
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Communication SKILLS www.practicebasedlearning.org A resource commissioned by the Making Practice Based Learning Work project‚ an educational development project funded through FDTL Phase 4 Project Number 174/02 and produced by staff from the University of Ulster. www.practicebasedlearning.org Tara Dixon‚ Project Manager‚ University of Ulster Martin O’Hara‚ Management Consultant Author Aims and Learning Objectives 2 Introduction 3 Section 1: The Communication Process 4 Section 2: Active Listening Skills 10
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The education is more important than gene Why the people have different life in the world? People are the same when they born‚ and then why they have different ways in their life? Some people become successful man or woman‚ the others become criminal‚ or most of people become the regular. I think the education is the most important part. In this essay‚ the education includes the education from school and education from around. Everybody goes to school‚ when they are the age to study. Education
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Book Review: SOFT SKILLS for Success By G R K Murty By:- Anand Prakash Pandey
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Metacognitive Skills Metacognition refers to learners’ automatic awareness of their own knowledge and their ability to understand‚ control‚ and manipulate their own cognitive processes.2 Metacognitive skills are important not only in school‚ but throughout life. For example‚ Mumford (1986) says that it is essential that an effective manager be a person who has learned to learn. He describes this person as one who knows the stages in the process of learning and understands his or her own preferred
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Pablo Picasso once said that‚ "Action is the foundational key to all success". In some ways I must agree with Picasso. To succeed in something of importance and value you must take action and not idle away as action speaks louder than words. Though knowledge is important because in some aspects as you cannot be illiterate about your cause if you wish to succeed. Knowledge is a key aspect of human beings. In order to advance in our society you must gain knowledge. Therefore to take action you must
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demonstrate the transferable business skills that I currently have and how I intend to further develop my transferable skills at the level needed for my intended career path. Transferable skills are the general abilities you develop that are useful across a range of different jobs and industries. They might be role-related‚ technical or general. You can gain transferrable skills from many different ways from trainability among job types which is being able to learn a skill from one job and being able
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Reflection Paper‚ Listening Skills Davenport University MGMT535 4/7/2013 When it really comes down to listening‚ individuals are so self-absorbed that they fail to effectively listen to what others have to say. Listening is not just being able to hear what was said‚ it also involves the ability to understand the information being presented by the person communicating known as the speaker. Listening can be broken down into visualizing and feeling what the other person is experiencing when
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