"What factors of emotional intelligence might employees possess who are able to handle abusive customer" Essays and Research Papers

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    Emotional Health

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    The Importance of Emotional Health Emotional health Many people try to maintain a healthy lifestyle‚ since it is the one thing that affects the standard and quality of life most. However‚ people grow up in a society‚ where it is not as easy to maintain healthy well-being‚ due to various reasons‚ such as diseases‚ poor eating habits and depending on the country of choice – health-care coverage. Being in good health promotes a better livelihood and lifestyle‚ and people have the capacity to

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    Moral Intelligence

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    “Moral Intelligence” Authors: Doug Lenick and Fed Kiel Critiqued by: October 10‚ 2007 Fall 2007 Class Honor Code: “I declare and affirm that the work submitted herein is my own work product from my own labor‚ efforts‚ and endeavors‚ and that I did not seek‚ receive‚ offer‚ or accept unauthorized aid or assistance or use of the work product of another‚ unless otherwise so stated fully and completely herein.”   What does it take to be a great leader? Doug Lennick‚ author

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    customer service

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    to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities

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    Handles and Hinges (H&H) Ltd1 H&H was established in Birmingham‚ England‚ in 1984 by two young entrepreneurs‚ Dave Philips and Chris Agnew‚ both experienced in the hardware trade. The business specialized in the ’designer’ market for polished metal (brass or stainless steel) door handles‚ cupboard knobs‚ furniture fittings (mostly used in shop/office furniture) and hinges. By 1996‚ sales had grown to about £500 million per year. This success was based on H&H’s reputation for high quality‚ unique

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    Emotional Disturbance

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    Research Paper 1 Research Paper: Emotional Disturbance Virginia Commonwealth University SEDP 501 Research Paper Introduction of Emotional Disturbance Many terms are used to describe emotional‚ behavioral or mental disorders. Currently‚ students with such disorders are categorized as having a serious emotional disturbance‚ which is defined under the Individuals with Disabilities Education Act (IDEA) as follows: a condition exhibiting one or more of the following characteristics

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    Project Report on Motivation Level of Employees or Employees Motivation Certificate This is to certify that the research project report entitled “Motivation Level of Employees” has worked on Final Year Student of MBA under my supervision. She has showed a tremendous zeal‚ working spirit and enthusiasm towards this project. I certify that this research work is original and have the requisite standard of an MBA student. Therefore‚ I recommend the same for evaluation. I wish her all the best in

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    Business Intelligence

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    A Seminar Report on BUSINESS INTELLIGENCE Prepared by: Guided By: Arpan Solanki Prof.Yagnik A. Rathod 100410107063 Assistant professor TY C.E SVIT-VASAD Certificate

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    Rights of Employees

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    Rights of Employees CONTENTS Introduction 1.  Workers and employees 2.  Length of service 3.  Contracts of employment 4.  Written statement of terms 5.  Statutory procedures and the LRA Code of Practice 6.  Wages 7.  Hours‚ holidays and rest breaks 8.  Sunday working 9.  Time off provisions 10.     Maternity‚ paternity and adoption 11.     Part time workers 12.     Fixed term employees 13.     Discrimination 14.     Whistleblowing 15.     Employment protection in health and safety

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    Artificial Intelligence

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    Artificial Intelligence A machine is said to be intelligent if it deceives a human into believing that it was a human. What is Artificial Intelligence? Artificial Intelligence (AI) is concerned with building machines that can act‚ react and adapt themselves in response to a variety of situation and display behavior at least comparable to normal Human Intelligence History & Origin of AI The history of AI is as old as human history. Primitive man invented games like chess as today

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    Artificial Intelligence

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    Artificial intelligence can be viewed as a pro or a con depending on whom you talk to. First off‚ the definition of artificial intelligence is the science and engineering of making intelligent machines‚ especially intelligent computer programs. The most controversial part in this topic is the understanding of how much intelligence is going to be instilled in computer and machines. This makes many people nervous about the possibility of these machines and computers malfunctioning to the point of disaster

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