Harris BA223 – CRN 31138 Marketing Plan Assignment Two (MP2) – Customer Profile Consumer Businesses B2C I have a day spa called Bella Santé‚ which means “beautiful health.” We cater to busy women who have demanding jobs and/or family life and need a place where they can go to completely relax and will walk away knowing that we went above and beyond to ensure their experience was exceptional. We offer a variety of services using special products and provide childcare for mothers who do not
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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Chapter 1 INTRODUCTION Business travelers who want to minimize jet lags‚ mothers who wants to spend time for themselves‚ persons with back problems seeking for relief‚ weekend warriors who are sore from overexertion‚ an obese man who needs help in controlling his weight‚ or a couple who wants to reconnect‚ all come to one place to seek help‚ the spa. Today’s spa is a center for healing and nourishing mind‚ body‚ and spirit. People go to spas for fitness‚ stress management‚ peace of mind‚ pampering
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Consumer Behavior Subject Lecturer : Mrs. Dr. Mustika Purwanegara. “COSTUMER PROFILE PAPER” Created by : Nita Desirianti (29109084)‚ Diana M. Elius (29109100)‚ Prima Satria (29109363)‚ Christy K (29109009 ) ORGANIC VEGETABLES INTRODUCTION Basic needs such as eating‚ drinking and shelter‚ which are defined as physiological needs‚ form the basis of human needs. For a healthy and balanced living‚ one has to consume basic food products‚ which fresh fruit and vegetables are a part of it
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In this assignment we were proposed to visit two different stores of a company of our choice located in different areas‚ and observe what is its costumers’ profile and other relevant consumer behaviors. Before visiting the stores‚ we had to make a pre-analysis on what we were expecting to find‚ and then compare it to our empirical findings. The stores that I chose are PETSMART stores‚ the first one located in Manhattan and the second one in East Harlem. PETSMART started as a retail chain specialized
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You are working for a consumer goods distribution company. Recently‚ the sales have gone down significantly. By premilinary investigation‚ he has found out that your products are not competitive in term of quality‚ price‚ design and attracted services. Your CEO has asked you to do a more detailed research on the business environment‚ you can utilize the model of 4C analysis or SWOT analysis.The combination of internal and external actors that influence a company’s operating situation. The business
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CUSTOMER DATA In the term of customer data‚ technology now day give a big role to evaluate the concepts by the overall to moving ownership of the customer when they are away from the individual departments and different it at the enterprise level. In the customer relationship management concept‚ individual that in the each department has responsible for the customer. The success factor for Customer Relationship Management (CRM) is by deploying technology that provides various levels of data access
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer service policy of the Marriott chain of hotels. Customer response for rapid resolution to customer complaints is used by each and every Marriott
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Needs of a Customer Greeting Service When customers walk into a restaurant‚ whether it is McDonald’s or Chez Pierre‚ they expect to be acknowledged. This is a small service‚ but it is imperative to the success of the restaurant‚ as customers who are not greeted may simply walk out and eat somewhere else. The type of host a restaurant has will depend on the type of restaurant it is as well as how busy it is. Some restaurants pay hosts to greet customers‚ call names off waiting lists and walk customers
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