Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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Organizational Culture of Starbucks Benjamin A Chesney Com/530 Communications for Accountants January 28‚ 2013 Jon Zimmerman Organizational Culture of Starbucks Starbucks Coffee Company is a worldwide conglomerate. Their specialty is coffee. In addition to working as global leader of coffee distribution‚ Starbucks is also trying to be a global leader in responsibility. They want to show and teach the world that positive thinking‚ conflict resolution‚ and giving back to the community
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Organizational Culture Analysis Danielle Stacey Business 610 Dr La Tonya Gale February 25‚ 2013 Each organization has a different culture. The culture can help shape how an organization functions and has the potential to set it apart from the competition. There are three levels to culture: observable artifacts‚ espoused values‚ and enacted values (Baack‚ 2012). Each level plays a different part within an organization. State Farm Insurance is the larges mutual property and casualty insurance
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has employed multiple strategies to evolve its organizational culture and embed specific principles‚ attitudes‚ expectations‚ and behaviors as organizational norms (Kinicki & Williams‚ 2013). After merging Bell Atlantic‚ GTE‚ and AirTouch Cellular into one company to form Verizon‚ the company established its Company Credo to direct the actions of all leaders and employees (Strigl & Swiatek‚ 2011). Verizon’s Company Credo formally outlines their culture of focusing on the customer first‚ keeping integrity
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3 Motivation and Organizational Culture Tawny Christensen HCA 250 March 14‚ 2013 Darlene Tomlinson Motivation and Organizational Culture Assignment In any given business or workplace environment the employees that work there should be the most valued assets. Research has shown that personnel who are happy and taken care of are much more productive than those who are not‚ therefore establishing a more pleasing work atmosphere. That being said‚ business leaders and managers alike play
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u can maintain full control over the organizational structure of your business and you can also exert a strong influence over the company culture. Business owners need to understand the difference between the two because these aspects of your business can have a major influence on the firm’s success or failure. Basics The organizational culture of a business reflects the mentality‚ work ethic and values of the company’s owners and employees. Some firms are regarded as having a cut-throat
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According to chapter 18‚ organizational culture can be defined as “a set of values held by individuals in a firm that help employees understand acceptability of actions.” Depending on this definition‚ Costco also has a unique value that is different from other distribution enterprise and can be accepted by their employees well. A primary source of organizational culture is the company founder. Costco’s founder‚ Jim Sinegal‚ have created a long-lasting management culture that their job is never finished
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Key Concepts of Organizational Behavior According to Albert Martin (2004)‚ "To deny the merits of organizational behaviour research would certainly be foolish . . . . it has profoundly advanced our understanding of the world of work and it has given us valuable prompts to improve working conditions" (p. 410-420). The study of organizational behavior is essential for good management. When studying organizational behavior there are several key concepts that must be explored. These concepts include
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roaming facility is available with more than 75 Live Operators across 59 countries. The Company has also been awarded a new License for providing cellular services in Azad Jammu & Kashmir and the Northern Areas. Organization structure Organizational structure defines how job tasks are formally designed‚ grouped and coordinated. Ufone is a
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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