Part I Introduction On the Job Trainee (OJT) is one of the best training methods because it is planned‚ organized and conducted at the employee’s worksite. OJT will generally be the primary method used for broadening employee skills and increasing productivity. It is particularly appropriate for developing proficiency skills unique to an employee’s job‚ especially jobs that are relatively easy to learn and require locally owned equipment and facilities. OJT is dependent upon
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Introduction Of Training | | | TRAINING DEFINED It is a learning process that involves the acquisition of knowledge‚ sharpening of skills‚ concepts‚ rules‚ or changing of attitudes and behaviours to enhance the performance of employees. Training is activity leading to skilled behavior. * It’s not what you want in life‚ but it’s knowing how to reach it * It’s not where you want to go‚ but it’s knowing how to get there * It’s not how high you want to rise‚ but it’s knowing how to take
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iCare Training September 17‚ 2014 I attended a training provided by our corporation called “iCare”. This training was intended to help us become more effective on customer service and customer retention. This training involved two local centers‚ and was given by our district manager. I really enjoyed this training‚ as it reminded all of us how important first impressions are when dealing with parents and children. Even though we do not work in a field that is considered a customer service field
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TRAINING METHODS :- All training methods can be grouped into two categories :- a] Training methods for operatives and b] Training methods for managers a] Training Methods for Operatives :- Under these methods the new employee is assigned to a specific job at a machine or workshop or laboratory. He is instructed by an experienced employee or by a special supervisor who explains to him the method of handling tools‚ operating the machines etc. Vestibule Training :- This method involves the
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which are: Greet table immediately‚ Coke a Cola/Game Day Specials‚ Deliver drinks‚ Take appetizer order‚ Enter immediately‚ Take food order‚ Enter immediately‚ Deliver food‚ check back‚ Desert order‚ Drop check‚ Table turn. (Shcarf‚ 2012) 2. Demonstrate employee’s customer service and team work skills. 3. Accomplish tasks quickly and accurately through team work. Evaluation Design: The best suited evaluation for this training is Pretest/Posttest and a Comparison Group. This is
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TRAINING AND DEVELOPMENT Introduction Every organization needs to have well trained and experienced people to perform the activities that have to be done. Training is a process of learning a sequence of programmed behaviour. It is application of knowledge. It gives people an awareness of the rules and procedures to guide their behaviour. It attempts to improve their performance on their current job and prepare them for an intended job. Development is a related process. It covers not only
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Training and Mentoring Needs Due to the reorganization of the sales team and the shifting focus of the sales force‚ it is important that the team be educated with the tools necessary and prepared to take on this challenge. The new sales team‚ consisting of members from InterClean as well as members from EnviroTech‚ is going to need training to learn how to tackle the changes that are occurring. The current sales team is made up of three members from EnviroTech‚ who have excellent customer service
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|PART THREE TRAINING AND DEVELOPMENT | | | | | |CHAPTER | |T Eight | |Training and Developing |8
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Bite-Sized Training™ | Mind Tools™ Bite-Sized Training™ Motivating Your Team Bite-Sized Training™ | Mind Tools™ Motivating Your Team Bite-Sized Training This e-book is published by: Mind Tools Ltd. Copyright © Mind Tools Ltd‚ 2006-2011. All rights reserved. Version 3.1 This e-book is protected by international copyright law. You may only use it if you are a member of the Mind Tools Club™. If you have any queries‚ please contact us at members.helpdesk@mindtools.com. Cover image © iStockphoto/ermingut
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HR ASSIGNMENT INTRODUCTION ”A sense of ethics‚ a concern for sustainable development‚ solidarity with local communities‚ and an eagerness to look ahead to tomorrow ’s world. Welcome to L’Oréal.” [http://sustainabledevelopment09.loreal.com/business/about-loreal.asp] (accessed on 2013/09/07] The Human Resources environment is a highly competitive one where we have to ensure we not only attract but retain the best people. L’Oreal has been successful in their recruitment drives and retainer
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