Case 2: San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management 1. What are the business goals of SFPUC? How is knowledge management related to those goals? SFPUC is a department of the city and county of San Francisco that provides water‚ wastewater‚ and municipal power services to the city. SFPUC’s Power division provides electricity to the city and county of San Francisco‚ including power used to operate electric streetcars and buses; the Regional
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Utilities Commission Preserves Expertise with Better Knowledge Management CASE STUDY A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations‚ this challenge is more daunting than usual‚ not only because of a larger spike in employee retirements‚ but also because of the business process change that must accompany significant shifts in any workforce. The San Francisco Public Utilities Commission (SFPUC) was one such organization
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School of nursing and midwifery BSc (Hons) Bridging Programme 2012-2013 Nursing expertise Std No. 11003677 Introduction: In their seek to improve the health care delivery systems many countries are in the tract of developing new roles for the health care professionals‚ Nursing as a key component of the primary health care is nonetheless involved. (Hinchliff et al 2003 p15‚ 19) In recent years‚ new and innovative nursing roles
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BACKGROUND 3 KNOWLEDGE MANAGEMENT 3 KNOWLEDGE MANAGEMENT AND LONG TERM SUSTAINABILITY 5 INFOSYS AND KNOWLEDGE MANAGEMENT 6 THE K SHOP 7 PROCESS DATABASE ASSISTANCE 8 PEOPLE KNOWLEDGE MAP 8 CATCH THEM YOUNG INITIATIVE 9 INFOSYS SCHOLARSHIP PROGRAM 9 KNOWLEDGE MANAGEMENT AND E BUSINESS 10 CONCLUSION 11 REFERENCES 12 INTRODUCTION This assignment is aiming to critically appraise the knowledge and knowledge management process and evaluate the importance of knowledge management in success
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RETENTION … OF … KNOWLEDGE …WORKER …. NEED … BETTER ... MANAGEMENT… Presented by Author: SHYMALA.J Lecturer‚ Garden City College‚ Bangalore Mail Id: shymala.j@gardencitycollege.edu & shyamvino25@gmail.com …………………………………………………………………………….. RETENTION OF KNOWLEDGE WORKER NEED BETTER MANAGEMENT……… ABSTRACT The purpose of this report is to portrait ‚ the major challenge for an
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Knowledge Management "Knowledge management is the set of practices aimed at discovering and harnessing an organization ’s intellectual resources. It ’s about finding‚ unlocking‚ sharing‚ and altogether capitalizing on the most precious resources of an organization: people ’s expertise‚ skills‚ wisdom‚ and relationships. Knowledge managers find these human assets‚ help people collaborate and learn‚ help people generate new ideas‚ and harness those ideas into successful innovations" (Bateman
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Presentation Structure Knowledge Management and Its Effects on Performance‚ including BP as a case study: Introduction of Knowledge Management: • Definition and the Essence of KM • Perspectives on Knowledge Management • Knowledge Management Capabilities Needed • Why organisations fail to manage knowledge Effects on Performance: • KM in BP • KM in achieving Operational Excellence in BP • Frame Work • BP’s Philosophy • Peer Group Activity relating to BP • Balance Score Card for Performance Measurement
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* Knowledge Retention Strategies in Industries * A brief introduction Knowledge management is the systematic process of finding‚ selecting‚ organizing‚ distilling and presenting information. Tacit knowledge is the knowledge we each carry in our heads about how to do things‚ who to call and the lessons learned through experience. Making it explicit is recording in some media that allows another person to use it. The media can be a complex computer database or a piece of paper tacked
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Using accessible knowledge from outside sources Embedding and storing knowledge in business processes‚ products and services Representing knowledge in databases and documents Promoting knowledge growth through the organization’s culture and incentives Transferring and sharing knowledge throughout the organization Assessing the value of knowledge assets and impact on a regular basis 2 Why is KM important to an organization? Proactive consumers‚ called “prosumers‚” are better informed than consumers
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FACULTATEA DE ADMINISTRAREA AFACERILOR (CU PREDARE IN LIMBI STRĂINE) SESIUNEA DE COMUNICĂRI ȘTIINȚIFICE STUDENȚEȘTI Knowledge Management COORDONATORI‚ Prof. Univ. Dr.‚ Marta-Christina‚ SUCIU Asist. Univ. Dr.‚ Mina‚ FANEA-IVANOVICI AUTORI‚ Mădălina‚ CERCELARU Alexandru‚ CIOACĂ Diana‚ CIORICEANU Antonia‚ CORDOȘ Michael‚ DIACONESCU GRUPA 112 BUCUREȘTI KNOWLEDGE MANAGEMENT Authors: Mădălina Cercelaru‚ Faculty of Business Administration‚ First year of study Alexandru
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