Table of Contents
KNOWLEDGE MANAGEMENT AND LONG TERM SUSTAINABILITY
INFOSYS AND KNOWLEDGE MANAGEMENT
THE K SHOP
PROCESS DATABASE ASSISTANCE
PEOPLE KNOWLEDGE MAP
CATCH THEM YOUNG INITIATIVE
INFOSYS SCHOLARSHIP PROGRAM
KNOWLEDGE MANAGEMENT AND E BUSINESS
This assignment is aiming to critically appraise the knowledge and knowledge management process and evaluate the importance of knowledge management in success of an organization. Knowledge management can be explained as the strategies employed by an organization to keep the knowledge developed by its employees over the period of employment within the organization and use the knowledge gained for future projects and activities. Through proper knowledge management strategies efficiency, effectiveness and profitability of the organization can be enhanced. This assignment would use example of a global organization which is pioneer in its knowledge management activities and gained success in industry because of knowledge management approach. It is planned to use an organization related to IT, IT enabled services, E business etc because these industries are highly affected by the knowledge management approaches and strategies and it would be easier for a reader to visualize and assess the impact of KM strategies on such organizations. Organization which is selected for this assignment is Infosys technologies limited, Bangalore (India) which is a global leader in IT and ITes industry.
Infosys technologies limited is an IT giant with more than 100, 000 employees globally. It is headquartered in Bangalore, India but they have work centres in more than 19 countries and offices in more than 100 countries. Infosys is listed in NASDAQ (US stock exchange) and BSE (Bombay stock exchange) simultaneously and it is considered as one of the global leaders in IT services with more than 10 billion US dollars revenue on a annual basis. Since it is a service industry it is obvious that human resources, their intellectual capacity and knowledge are the primary assets this organization has. They are also one of the early adopters of knowledge management systems in IT industry because they were able to assess the fact that in near future HR and their knowledge would be the sustainable competitive advantage between rival companies in IT and if any one of them would be able to develop KM strategies beforehand then they would be able to gain the competitive advantage over others. Today Infosys is emerging out to be one of the fastest growing IT organizations and it is expected to beat any other organization by a long distance in near future. KNOWLEDGE MANAGEMENT
Knowledge management process recognizes the fact that skills, knowledge and intellectual property which is gained by an employee while working with an organization is an asset of organization. They have every right to protect and use their property as per they deem it suitable. Industries like IT industries, banking sectors, e business industry etc are knowledge dominated business industries and their main competitive edge over other players is the intellectual upper hand and skill set of their human resources (Alavi & Leidner, 2001). It is a growing trend in modern service industry that only those organizations are getting ahead in competition that are able to retain their employees, develop them into a valuable asset with high level of skill set and productivity. In today’s dynamic business environment any organization can match its competitors in technological advancement, infrastructure, cost effectiveness etc but human resources and their intellectual quotient is one asset which cannot be replicated by its competitors easily. This is the basic factor on which entire knowledge management concept is dependent and organizations are trying their best to...
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