8u0-8

|

Knowlwdge Mnagement Project on Telenor

Group members
Arousa Khalil Ayesha Saqib Mamuna Haneef Sana Amjad Sameen Naz

Submitted To: Sir Zahid

Dedication
In the name of Allah, the most beneficent and the most merciful!
We dedicate our research to our beloved parents, who always helped us in taking each step towards each step towards success, and who made it possible for us to be what we are today!
We also want to dedicate this research to Sir Syed Ashar Javed without his co-operation and support we would not have been able to successfully complete this project.

Acknowledgment

Our special thanks to SIR ZAHID for his patience, guidance, support, and most off all for showing her keen interest in our project. Without his appreciation it would have been very difficult to complete this research.
During our project our families supported us very well and whenever we came across any problem, they help us through.
Thanks to everyone!

Company

TELENOR AT A GLANCE
Telenor Group is one of the world’s major mobile operators with close to 150 million mobile subscriptions. We have mobile operations in 11 markets and in additionally 18 markets through our ownership in Vimpel Com Ltd.

Table of contents:
Chapter 1-Introduction 1.1 What is Knowledge Management?------------------------------------------6 1.2 Importance of Knowledge Management------------------------------------6 1.3 Importance of Knowledge Management in telecom----------------------7 1.4 Determination of Conducting Research in Telecom Sector-------------8 1.5 Objectives----------------------------------------------------------------------9 1.6 Broad Research Questions---------------------------------------------------9 1.7 Scope of the Project----------------------------------------------------------10 1.8 Significance-------------------------------------------------------------------10

References: Crowley, B. (2000). Tacit knowledge and quality assurance: bridging the theory-practice divide. In T. K. Srikantaiah & M. E. D. Koenig (Eds.), Knowledge management for the information professional (pp. 205-220). Medford, NJ: Information Today. Del-Rey-Chamorro, F. M., Roy, R., Van Wegen, B., & Steele, A. (2003). A framework to create key performance indicators in knowledge management solutions. Journal of Knowledge Management, 7 (2). Retrieved March 13, 2007, from Emerald. Khalid AlRowaily & Abdulaziz O.Alsadhan,King Saud University, Riyadh, Saudi Arabia:Integration of Knowledge Management System in Telecommunication:A case study of Saudi Telecom(Year 2012) Chong, S Forcadell, F. J., & Guadamillas, F. (2002). A case study on the implementation of a knowledge management strategy oriented to innovation. Knowledge and Process Management, 9 (3), 162-171. Retrieved 13 March, 2007, from Emerald. [ 3 ]. . (Gebert, H., et al., 2002) [ 4 ] [ 5 ]. (Kogut and Zander, 1992; Grant, 1996; Ryle, 1984) [ 6 ] [ 7 ]. Crowley, B. (2000). Tacit knowledge and quality assurance: bridging the theory-practice divide. In T. K. Srikantaiah & M. E. D. Koenig (Eds.), Knowledge management for the information professional (pp. 205-220). Medford, NJ: Information Today. [ 8 ]. Del-Rey-Chamorro, F. M., Roy, R., Van Wegen, B., & Steele, A. (2003). A framework to create key performance indicators in knowledge management solutions. Journal of Knowledge Management, 7 (2). Retrieved March 13, 2007, from Emerald. [ 9 ]. Khalid AlRowaily & Abdulaziz O.Alsadhan,King Saud University, Riyadh, Saudi Arabia:Integration of Knowledge Management System in Telecommunication:A case study of Saudi Telecom(Year 2012) [ 10 ] [ 13 ]. Desouza, K., & Vanapalli, G. (2005). Securing knowledge in organizations: lessons from the defense and intelligence sectors. International Journal of Information Management, 25 (1), 85-98. Retrieved March 13, 2007, from Emerald. [ 14 ]. Forcadell, F. J., & Guadamillas, F. (2002). A case study on the implementation of a knowledge management strategy oriented to innovation. Knowledge and Process Management, 9 (3), 162-171. Retrieved 13 March, 2007, from Emerald.