Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Shubash Chandra Bose Netaji as he was called was a very prominent figure in the Indian freedom struggle. His sole aim was the freedom of his country and he termed it as a necessity and didn’t agree with Gandhiji on the terms that it can be negotiated. He was well educated and believed that there should be complete intolerance for caste-differentiation‚ racism or religious separation. His was so active in the Indian National Congress that he was arrested several times by the British Government. Soon
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Studies of Religion Stage 6 Syllabus April 2005 Original published version updated: June 2009 – Assessment and Reporting information updated © 2009 Copyright Board of Studies NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies NSW for and on behalf of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in
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PROPOSITION: Locally made low cost incense sticks with long lasting strong fragrance. These incense sticks would add a soothing effect to the surroundings. MARKET SIZE ESTIMATION: Agarbattis are used by many communities in India daily for performing puja. Agarbattis are also
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NEWS LETTER FOGSI-LUPIN- Save the Girl Child Dear FOGSIANS‚ Greetings for the New Year. As the New Year dawns‚ our country stands poised to touch new heights on all fronts‚ but unfortunately the women of India still continue to suffer from "discrimination". The girl child is still underprivileged and neglected and unwanted. As professionals caring for the women only‚ we FOGSIANS also have a huge social responsibility to change the Indian Scenario. If we are aiming to save our
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The reform activities united people and the attack on institutions like caste which hampered social unity created a sense of oneness in the people. But most of these reform movements had certain limitations. The questions to which they gave primacy concerned only small sections of Indian society. Some of them failed to emphasize or even recognize that colonial rule was inimical to the interests of the Indian people. Most of them worked within the framework of their respective communities in a way
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Introduction to the country: "Bangladesh" is a combination of the Bengali words‚ Bangla and Desh‚ meaning the country or land where the Bangla language is spoken. The country formerly was known as East Pakistan. What is Culture: o The set of shared attitudes‚ values‚ goals‚ and practices that characterizes an institution‚ organization or group. o The sum of attitudes‚ customs‚ and beliefs that distinguishes one group of people from another. o Culture has been taken as constituting
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January 17‚ 2012 * A STUDY ON CUSTOMER SATISFACTION TOWARDS A SOFTWARE PRODUCTS IN SBGC * A Study on THE PERFORMANCE AND INVESTORS OPNION ABOUT SBI MUTUAL FUND * A STUDY ON CUSTOMER SATISFACTION TOWARDS MASALA PRODUCTS WITH SPECIFIC REFERENCE TO AACHI MASALA * A STUDY ON BRAND AWARENESS AND CUSTOMER EXPECTATION FOR DHAL IN SPECIFIC REFERENCE WITH UDHAYAM BRAND OF PRODUCTS * A STUDY ON CONSUMER PREFERENCES IN AN ORGANIZATION * A STUDY ON FOREIGN INSTITUTIONAL INVESTMENTS
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TYPES OF HINDU MARRAIGE Types of Hindu marriages are described in Hindu mythology as eight types. Some of the marriages from among the eight types were practiced in ancient culture according to the sayings of Hinduism. Among the eight different types of marriages‚ all are not religiously sanctioned but it has been said that the people belonging to the ancient India were followers of these Hindu marriages. Marriage is commonly regarded as a process which helps to unite two individual souls
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Analysis of Rabindranath Tagore as a creative mind Noted as the first Nobel Laureate of Asia‚ Rabindranath Tagore’s works span across many genres beside poetry. His acquaintance with literature and language started at a very early age. He learnt Bengali‚ Sanskrit and English apart from math‚ history‚ art‚ science and the Upanishads. His introduction to classic literature began with the plays of Macabeth and poetry of Kalidasa‚ both of which he partly translated into Bengali. During these early
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