Service Encounter Report 1.0 Introduction The purpose of this report is to critically evaluate the services encounter using service marketing perspective. In order to do this report‚ I had experience few service industries around Kota Kinabalu area. I had took six encounters service as my journal entries and two of the journal entries will use to develop this report which is the most and least satisfactory service encounter. The encounters that I had chosen will reflect different type of satisfaction
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Officer were dispatched to 399 West Arlington Street where dispatchers relayed a message from the above caller who reported a subject armed with a gun. County dispatched the call in a very confusing manner. They initially said the caller was at 399 W Arlington St and the armed subject was outside of the said address making it seem that the caller was inside the address supplied which was later found to not be accurate. While arriving on scene dispatch advised officers that the armed subject was walking
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CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
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the support Smile N Dance enjoyed in it’s hey days. Smile N Dance has around 100 employees. About 80% of the staff interacts with the customers and work part time. Around 20 employees work in the back office on finance‚ marketing and corporate services. Turnover rate is high in the industry especially in employees who work part time‚ however Mr. Smile through his personal efforts had been able to keep the turnover rate below industry standards. Mr. Smile had ensured that all staff including
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completion of this report‚ the student-trainee would like to acknowledge and extend their heartfelt and sincere appreciation to all who helped and have unselfishly shared their precious time‚ talent‚ resources and support inspired them and made this endeavor come into reality. To Atty. Benjamin P. Sapitula‚ Dr. Inocencio D. Mangaoang‚ as the chancellor of the University for his support‚ advises‚ comments and suggestions that helped to improved for the accomplishment of this report. Mr. Agustin T
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BODY 2.1 Service encounters‚ service relationship and level of customer contact. 4 2.2 The framework of evaluation of services encounter 4 2.2.1 Customer expectations and customer emotions in the services encounters 5 2.3 Customer Satisfaction and Service Quality 6 2.3.1 The rate of service quality 6 2.4 Service failure and service gaps 7 2.4.1 Recommendation : Service gaps model 8 3.0 CONCLUSIONS 9 REFERENCE LIST 10 APPENDICES 12 1.0 INTRODUCTION The purpose of this report is to perceive
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INTRODUCTION One of the requirements as graduating students of the College of Business and Accountancy is the On-the-Job training. Our school Filamer Christian University let us students to engage and experience the things happening in the actual world of business through our On-the-job training (Internship) in banks and other business establishments related. On-the-job training is job training that occurs in the work place. On-the-job training is the bridge to enhance our skills in
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Service Marketing Service Encounter Report Assignment 2 Name: Sun Yi Due day: 19/09/2012 Letter of transmittal Dear CEO As an employee of the hotel‚ I hope this report can help the hotel’s long-term development‚ improve a lot shortcomings and defects of service‚ and improve staff quality‚ service attitude and service level‚ increase the competitiveness of the hotel. In recent years‚ there are more and more competition for hotel‚ peripheral consumption
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Introduction This psychological case study is all about client/student having bad conscious mind. The approach to this client’s evaluation is within the domain of counseling. Through the used of effective counseling to the erring client‚ there must be a successful result as much as the client find the best solution to his/her problem. The solution must perceive a positive result. Through the help of guidance counselor‚ positive result must perceive by the client because they are the one who are
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FOR THE RECORD: The following statement is provided by Angel Rodriguez‚ 9th grade student. On 09 January at approximately 0900‚ Angel Rodriguez reported that while in Ms. Kimberly Nelson Biology class he and another student‚ Alicia Gieseck became curious about two specimens that were in glass containers in the back of the classroom. Mr. Rodriguez stated that he picked up the smaller of the two jars by the lid to closer examine the specimen. He observed that the top of the jar appeared to be glue
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