www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
Premium Higher education University
QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
Premium Management ISO 9000 Quality control
1. Introduction Quality management has come forth as a management theory for heightening organizational efficiency and competitiveness (Dow et al.‚ 1999; Grandzol and Greshon‚ 1997; Sila‚ 2007; Sanchez-Rodriguez and Martinez-Lorente‚ 2004). Several experimental surveys and studies propose that organizations attain higher levels of productivity and organizational functioning via successful execution of quality management (Easton and Jarrell‚ 1998; Powell‚ 1995; Das et al.‚ 2000; Yeung et al.‚ 2006;
Premium Management Process management
Support policies in Ireland. 25 Networks 25 Conclusions 25 Conclusions of the work 26 Recommendations 27 Sources 30 Appendix 1 33 Picture 1 The Missing Middle 9 Picture 2 Pablic values of social enterprise 9 Table 1 Sources of capital for different organizations 11 Introduction I selected this topic‚ because I believe that in our life people can achieve something big only if they will work together‚ and if we want to leave in good environment‚ we have to develop such environment
Premium Social enterprise Sociology Social economy
who manage homogeneous groups. As a result‚ a manager of a multicultural team must be able to understand culturally diverse backgrounds‚ manage conflicts constructively‚ and comprehend different strategies to handle sensitive situations. The research begins by reviewing literature on culture‚ team performance and conflict. A survey was performed on 67 individuals from various cultural backgrounds‚ to analyze their attitudes towards multicultural teams and their managers. A second questionnaire
Free Culture Cross-cultural communication Geert Hofstede
Modern Banking | an exploration of banking | | | |NATIONAL BANK OF SERBIA | |ACADEMY OF BANKING AND FINANCE
Premium Bank Asset Cheque
refers to the level of satisfaction‚ motivation‚ involvement and commitment individuals experience with respect to their line at work. QWL is the degree of excellence brought about work and working conditions which contribute to the overall satisfaction and performance primarily at the individual level but finally at the organizational level. Thus studying the quality of work life will help in understanding the needs and perception of the employees by the management and take appropriate steps to address
Free Employment Behavior Human behavior
Measuring Quality Blythe Miller HCA/210 April 10th‚ 2010 Cassandra Griffin In today’s consumer market‚ people are not only looking for the best price for what want‚ but also the best quality for his or her dollar; health care is no different. The consumer is more educated and particular than ever when determining where they would entrust their health care needs. Word-of-mouth is no longer enough‚ so people
Premium Physician Medicine Hospital
Quality Improvement Plan: Part III - Managing and Improving Quality In today’s health care environment‚ competition remains high and many organizations are seeking new ways to improve their quality of care‚ as well as remain competitive with other health care organizations in the process. Various methods exist today for organizations to integrate quality improvement strategies to help in the measurement of performance improvements. This paper will discuss:1) several methodologies‚ the pros and
Premium Quality management Six Sigma Strategic management
Article review by Dawn Drake – Writing sample 5/2008 dawn.drake@yahoo.com Lieff‚ J. (1982). Eight reasons why doctors fear the elderly‚ chronic illness‚ and death. The Journal of Transpersonal Psychology‚ 14(1)‚ 47-60. Jonathan Lieff‚ author of this article‚ holds a B.A. from Yale College and an M.D. from Harvard Medical College‚ and is board certified by the American Board of Psychiatry (Ages Health Services Inc.‚ 1996). When the article was published in 1982‚ Lieff had developed services
Premium Medicine Physician Palliative care