• Market study of smart phone in HK
    problem 5 1.3 Research Aim 5 1.4 Research Objective 6 2 Literature Review 2.1 Consumer satisfaction 7-8 2.2 Product features 8-10 2.3 Consumers’ perceived value 11-12 2.4 Corporate image 13 3 Research Methods 3.1 Approach 14 3.2 Method 14-16 4 Questionnaire ...
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  • jovan hanzie
    Introduction Customer satisfaction is a business philosophy which tends to the creation of value for customers, anticipating and managing their expectations, and demonstrating ability and responsibility to satisfy their needs. Quality of service and customer satisfaction are critical factors for success...
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  • kenansdf
    ijcrb.webs.com DECEMBER 2011 INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 3, NO 8 Antecedents of Customer satisfaction and its outcomes A study of Pakistani service sector Imran Saeed (Lecturer KPK Agricultural university (IBMS)) Muhammad.Abdullah.Niazi (Lecturer...
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  • Factors Affecting Customer’s Repurchase Intentions Towards Green Consumable
    environment is now quickly becoming a mainstream issue due to global warming, as a result now a day’s companies are driven to seek green opportunities. Customer repurchases are the most important factor for the company as it drives the company to its profit or an unsatisfactory intention may also drive business...
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  • Customer loyality
    academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction, customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1, Ching-Chan Cheng2, Shao-I Chiu3* and Fu-Yuan Hong3 1 Department...
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  • Relationship Between Customers’ Perceived Values, Satisfaction and Loyalty of Mobile Phone Users
    Rev. Integr. Bus. Econ. Res. Vol 1(1) 126 RELATIONSHIP BETWEEN CUSTOMERS’ PERCEIVED VALUES, SATISFACTION AND LOYALTY OF MOBILE PHONE USERS Mohd Shoki. Bin Md.Ariff* Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia, Malaysia m-shoki@utm.my Hiew Sok Fen Norhayati...
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  • What Makes Customers Satisfaction: A Study on Mobile Telecommunication Sector of Vietnam.
     STUDENT ID: 10038731 PROGRAMME: MSc. Business with International management SUPERVISOR: Dr Zhibin Lin TITLE: What Makes Customers Satisfaction: A Study on Mobile Telecommunication Sector of Vietnam. DATE: 20/09/2012 Dissertation submitted in partial fulfilment of the requirements...
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  • Service Quality
    the company. Customer satisfaction, quality and retention are global issues that affect all organizations, be it large or small, profit or non-profit, global or local. Many companies are interested in studying, evaluating and implementing marketing strategies that aim at improving customer retention...
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  • International Trade & Academic Research Conference (Itarc) - London 2010
    Interrelations between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh. Kazi Omar Siddiqi Buckinghamshire New University, UK. Abstract The main objective of this study is to find the interrelationships between service quality attributes,...
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  • A Conceptual Study on the Relationship Between Service Quality Towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective
    E-ISSN 1911-2025 Published by Canadian Center of Science and Education A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective Muhammad Sabbir Rahman1, Abdul Highe Khan2 & Md. Mahmudul Haque2 1 2 Graduate...
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  • Mr Xu
    hotels, especially focusing on the customer images. Traditional approaches to link the customer satisfaction, which is too narrow scope. In China, the economy hotels developed with rapidly speed. In addition, with the development of the hospitality industry, customer value has become one of the essential...
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  • These
    Introduction Customer satisfaction is a business philosophy which tends to the creation of value for customers, anticipating and managing their expectations, and demonstrating ability and responsibility to satisfy their needs. Qualities of service and customer satisfaction are critical factors for success...
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  • Business Development Manager
    Explain the relationship between customer value, satisfaction and quality. Provide examples with actual advertisement. Saturday, July 4, 2009 Customer value is simply defined as the difference between what a customer gets from a product and what he or she has to give in order to get such. Creating...
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  • Customer Satisfaction
    Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation...
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  • Not Yet Done
    CUSTOMER SATISFACTION MEASUREMENT IN A BUSINESS-TO-BUSINESS CONTETX: A CONCEPTUAL FRAMEWORK INTRODUCTION Customer satisfaction measurement is the principal tool by which marketers assess the health of their relationships with their customers. In this context it is between a manufacturer and a...
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  • Statistics Decision Making
    the buying behavior of the Indian students. * The preference of customers towards online shopping based on the factors such as, price, convenience of time and place, and promotional activity. This objective is to find out why customer prefer online shopping more than manual shopping based on three factors;...
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  • Dissertation on Customer Satisfaction
    Research Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers...
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  • Customer Retention
    Journals Full Length Research Paper Customer service in the retention of mobile phone users in Nigeria Oyeniyi, Omotayo* and Abiodun Abolaji Joachim Department Of Business Studies, Covenant University, Ota, Ogun State, Nigeria. Accepted 14, February 2008 Customer service has received considerable...
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  • Hotel Research
    intangible. Even so, customers still try to rely their feelings on physical cues, which may help them to evaluate the products or services before or after they buy them. Customers’ reactions to the environmental cues are much the same as they are to the package cues when customers evaluate and form their...
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  • kiwi experiance
    current issue and full text archive of this journal is available at www.emeraldinsight.com/0309-0566.htm Creating customer loyalty through service customization Creating customer loyalty Pedro S. Coelho ISEGI – New University of Lisbon, Lisbon, Portugal, and 331 ¨ Jorg Henseler Institute...
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