• Service Quality
    A CONCEPTUAL MODEL OF SERVICE QUALITY AND ITS IMPLICATIONS IN SERVICE SECTOR (AUTOMOBILE) INTRODUCTION Service quality and customer satisfaction has become very important issue for private sector organization, however we can say that this is important for both customer as well as organization. Determination...
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  • Service Quality Dimension
    IBEJ Vol.2 Issue No.1 (2009)01-18 ISSN 1985 - 7918 SERVICE QUALITY DIMENSIONS, PERCEIVE VALUE AND CUSTOMER SATISFACTION: ABC RELATIONSHIP MODEL TESTING 1 Nek Kamal Yeop Yunus, 2Azman Ismail, 3Zubrina Ranee Juga, 4 Salomawati Ishak 1 Faculty of Business and Economics Universiti Pendidikan Sultan...
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  • Value and Marketing
    perceived value of professional services and how that influences satisfaction, loyalty and customer’s retention. Through a survey which was done by professional service providers, it was discovered that there is a relationship between service and customer retention as well as between value and satisfaction...
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  • Hrm Roles
    decades, customer satisfaction and service quality have become a major area of attention to practitioners and researchers. Both concepts have strong impact on business performance and customer behaviour. Service quality leads to higher profitability (Gundersen et al., 1996) and customer satisfaction (Oliver...
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  • Customer Service Management and Business Performance at Vodafone
    Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate, customer retention will be a key factor in determining the success of a company (Kotler, 2003). As a highly competitive...
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  • jovan hanzie
    Introduction Customer satisfaction is a business philosophy which tends to the creation of value for customers, anticipating and managing their expectations, and demonstrating ability and responsibility to satisfy their needs. Quality of service and customer satisfaction are critical factors for success...
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  • Customer Satisfaction on Creating Customer Relationships
    CUSTOMER SATISFACTION ON CREATING CUSTOMER RELATIONSHIPS Introduction This research paper is aimed at analyzing some literature review on the issue of customer relationships and satisfaction. Most of the research have focused on either the customer satisfaction or customer relationship management...
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  • Mrp on Organisational Commitment
    Prestige Institute Of Management Synopsis Report On “Impact of Product Quality,Product Price on Customer Satisfaction:A study of beauty care products Guided by- Submitted by- Dr.Sneha Rajput Anjali Jain (06) Pooja jain (26) Rupali Agarwal (44)...
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  • Service Marketing
    An executive summary for managers and executive readers can be found at the end of this article The relationship between service quality and customer satisfaction ± a factor specific approach G.S. Sureshchandar Industrial Engineering and Management Division, Department of Humanities and Social Sciences...
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  • The Competitive Environment
    environment becomes more turbulent, the most important issue the sellers face is no longer to provide excellent, good quality products or services, but also to keep loyal customers who will contribute long-term profit to organizations (Tseng, 2007). To compete in such overcrowded and interactive marketplace...
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  • Customer Satisfaction Acsi-Model
    DEPARTMENT OF TECHNOLOGY AND BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December, 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This...
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  • Marketing Management
    Overrated? 4 Service customer commitment and response 6 The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty 8 The relationship between internal and external service quality 10 The effects of customer age and recovery strategies...
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  • Customer Satisfaction with Services: Putting Perceived Value Into the Equation
    An executive summary for managers and executive readers can be found at the end of this article Customer satisfaction with services: putting perceived value into the equation Gordon H.G. McDougall Terrence Levesque Professor of Marketing, School of Business and Economics, Wilfrid Laurier University...
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  • Business Development Manager
    Explain the relationship between customer value, satisfaction and quality. Provide examples with actual advertisement. Saturday, July 4, 2009 Customer value is simply defined as the difference between what a customer gets from a product and what he or she has to give in order to get such. Creating...
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  • Customer Satisfaction in the Mobile Telecommunications Industry in Nigeria.
    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR:...
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  • Ashford Bus308 Final
    Customer Satisfaction Natosha Davis Statistics for Managers BUS308 Donald Platine February 28, 2011 Customer Satisfaction Customer satisfaction is a key factor for business success. Many companies use statistical research to improve their relationships with their customers...
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  • Auntie Anne
    and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of financial services quality and fairness on customer satisfaction Houn-Gee Chen Department of Business Administration, National Taiwan University, Taipei, Taiwan The impact of fairness 399 ...
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  • Research
    The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Umeå. AUTHOR: JENET MANYI AGBOR SUPERVISOR: JESSICA ERIKSSON Student Umeå School of Business Spring Semester 2011 Masters Thesis, two-years, 30hp...
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  • kiwi experiance
    current issue and full text archive of this journal is available at www.emeraldinsight.com/0309-0566.htm Creating customer loyalty through service customization Creating customer loyalty Pedro S. Coelho ISEGI – New University of Lisbon, Lisbon, Portugal, and 331 ¨ Jorg Henseler Institute...
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  • Articale
    introduce more innovative and eye-catching products to attract customers. The companies with large consumer base are striving to reduce their switching costs. However the main concerns of the cellular service providers is to retain the existing customers. This research is designed to find out the determinants...
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