TABLE OF CONTENTS 1. INTRODUCTION 3 2. CRISIS COMMUNCATION PLAN 4 2.1 OBJECTIVES OF CRISIS MANAGEMENT 5 2.2 STAGES OF A CRISIS 5 2.3 TYPES OF CRISIS 5 2.4 RISK APPETITE 6 2.5 HOW TO USE THE PLAN 8 2.6 PLAN AMENDMENTS 8 2.7 ACTIVATING THE PLAN 9 3. CRISIS COMMUNICATION TEAM 9 3.1 ROLES AND RESPONSIBILITIES 12 3.1.1 Crisis co-ordinator 12 3.1.2 Chief Executive or Corporate Management Team Duty Officer (Out of hours) ……………………………………………………………………………….12 3.1.3 Leader of the
Free Crisis management Management
Term Project Crisis Management Tenerife Planes Crash Case Study Table of Contents Contents Page Abstract History Key Discussion Question 1 – 9 Conclusion and Recommendation References 1 3 5 21 23 Abstract The Tenerife Disaster is a well known event among the aviation industry for being the worst air accident in human history. A Dutch KLM 747 and an American Pan Am 747 crashed into each other at a Spanish airport in the Canary Islands resulted in 583 death and a extensive media
Premium Airline Air safety International Civil Aviation Organization
nokia crisis management Paper no. XXXVII PROJECT REPORT ON CRISIS MANAGEMENT : nokia AN ELUCIDATION Under the guidance of: Mr. Atul Gupta (Lecturer) Hindu College‚ Delhi University Compiled by: Komal Grover B.Com (h) II year Roll No: - 608 Hindu College Year: - 2007-2010 PRELUDE A crisis is a major‚ unpredictable event that threatens to harm an organization and its stakeholders. Although crisis events are unpredictable‚ they are not unexpected. The
Premium Crisis management
Toyota Crisis: Management Ignorance? Abstract Since the late 2009‚ the famous vehicle manufacture Toyota has suffered a severe crisis due to unintended quality problems in its cars which had triggered Toyota’s largest officially recalls of its cars around the world. This crisis threatens the company’s previous reputation of good quality cars‚ as well as the brand image built up over time. This study aims to elaborate on the Toyota crisis in order to understand why Toyota faces this crisis and
Premium Marketing Brand management Crisis management
with one or more of the following behaviors:a. Marked avoidance of situations in which a negative outcome could occurb. Marked time and effort preparing for situations in which a negative outcome could occurc. Marked procrastination in behavior or decision-making due to worriesd. Repeatedly seeking reassurance due to worries E. The focus of the anxiety and worry are not restricted to symptoms of another disorder‚ such as Panic Disorder (e.g.‚ anxiety about having a panic attack)‚ Social Anxiety Disorder
Premium Schizophrenia Abnormal psychology Mental disorder
On March 22‚ Wendy’s has faced a crisis after a 39 years old woman‚ Anna Ayala‚ allegedly claimed that she had bitten down on a human fingertip in a spoonful of Wendy’s chili at a San Jose location. Within 24 hours‚ media had the entire story published and broadcasted causing Wendy’s to face the issue of recovering its brand image since then. At the beginning‚ the police was still unable to identify whose the finger was and was uncertainty about whether the finger came from a dead or live person
Premium Family Nutrition Pregnancy
Midlife Crisis & Social Development Social Development Research 12/10/2012 PSY/201 Sean D Millett The credible article from the University library I selected was The Family and Consumer Sciences Research Journal‚ by McFadden‚ Joan R; Rawson Swan‚ Kay T. I selected this article‚ because it shows the changes in health and family roles that can lead to increased stress and/or depression or alternatively to feelings of well-being ultimately resulting in a midlife crisis. In the
Premium Educational psychology Developmental psychology Psychology
Crisis Management FIAT The Italian automobile company FIAT is synonomous with success‚ with brands such as Ferrari‚ Maseratti‚ Alfa Romeo and the FIAT brand‚ one usually thinks of class and success when the brand is mentioned. By and large the FIAT brand has been suuccesful for over one hundred years‚ the group’s activities were primarily focused on the industrial manufacturing of cars‚ industrial and agricultural machinery. With
Premium Fiat Automotive industry
Introduction: The Crisis Management Plan is a guide to providing a response system‚ by American Electrical Inc. (AEI)‚ to the major crisis that has arose on our company’s property. With the help and cooperation of Georgia Department of Environmental protection‚ it has come to the attention of American Electrical Inc. that hazardous materials may have been stored improperly within company property. All designated officials whom are to carry out specific responsibilities are expected to understand
Premium Crisis management
Crisis Management Cases Coca-Cola‚ Belgium Issue: On 14 June 1999‚ in a move that was to cost more than $200 million in expense and lost profits and cause damage to he brand image of the trade-marked products of The Coca-Cola Company (CCC)‚ the Belgian Health Ministry ordered that Coca-Cola trademarked products be withdrawn from the Belgian market and warned Belgians not to drink any Coca-Cola trade-marked products they had in their homes. Later‚ France‚ Luxembourg and The Netherlands also
Premium Consumer protection Coca-Cola Diet Coke