Crisis Events Management

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TABLE OF CONTENTS
1.INTRODUCTION3
2.CRISIS COMMUNCATION PLAN4
2.1 OBJECTIVES OF CRISIS MANAGEMENT5
2.2 STAGES OF A CRISIS5
2.3 TYPES OF CRISIS5
2.4 RISK APPETITE6
2.5 HOW TO USE THE PLAN8
2.6 PLAN AMENDMENTS8
2.7 ACTIVATING THE PLAN9
3.CRISIS COMMUNICATION TEAM9
3.1 ROLES AND RESPONSIBILITIES12
3.1.1Crisis co-ordinator12
3.1.2Chief Executive or Corporate Management Team Duty Officer (Out of hours) ……………………………………………………………………………….12 3.1.3Leader of the Council13
3.1.4Elected Members13
3.1.5Legal Advisor13
3.1.6Primary Spokesperson13
3.1.7Press & Media14
3.1.8Response Team14
3.1.9Event Manager14
3.1.10Specialist Advisors15
4.COMMAND AND CONTROL15
4.1 LEVEL OF COMMAND15
4.1.1Bronze Levels15
4.1.2Silver Level16
4.1.3Gold Level16
4.2 INCIDENT CONTROL POINTS (ICP’s)17
4.3 CONTROL ROOM KIT20
5. SELECTED INCIDENT22
5.1 CRISIS RESPONSE22
6. REFERENCES26
7. LIST OF FIGURES
Figure 1 – Event Structure ……………………………………………………….10 Figure 2 – Crisis Communications Team – Organisational Structure ……....11 Figure 3 – Incident Control Points Bronze Level ………………………………23 Figure 4 – Incident Control Points Silver Level ………………………………..24 Figure 5 – Inter-agency Command Gold Level ………………………………..25

1. INTRODUCTION
Orchestra Park Concert for Noah Ark’s Fund’ is the chosen event for the crisis plan and is held at the Cooper’s Field of Cardiff. The event run as an open air event comprising of picnics seating, pyrotechnics, orchestral music on stage and stallholders for foods and drinks sale. Guest of honour to officiate the charity event will be the Lord Major of Cardiff. There will be a pre-concert prior to the pyrotechnics event, which will be the closing of the event. The Orchestra Park Concert for Noah’s Ark Appeal Fundraiser will be broadcasted live on the BBC Channel. Orchestra will showcase popular classics of Dr. Who and Torch Wood. The event will also host “star and aliens”. This event is a free access. Tickets will still be required to get into the area as site can occupy 20,000 people. The Cardiff Council will be a part of the organizing committee in regards to providing an event that is safe for public admittance and will be working with the SAG groups to undertake security and stewarding services. The event is aimed at any level of audience i.e. kids aging from 8 years old to mature and experienced group of individuals whom are used to attending this type of charity event. School bands of 40 or more will be performing, will closely be and largely be performed at a highly respected manner as the Lord Mayor will be attending. A mixed audience profile is anticipated and should there be any instances of body surfing and AP Security Services will be prepared for such factors. No alcohol, tents, BBQ's, Video, Knives and other items deemed as potential weapons by Stewards. Water and non alcoholic drinks in plastic bottles with unbroken seals up to 500ml will be permitted. There is a strict NO GLASS policy. Any item not included in this list but considered inappropriate for admission by Stewards will remain at the discretion of venue Stewards. No dogs other than guide dogs will be permitted in the arena. All prohibited items found on persons will be confiscated prior to entry into the field. This charity organization strongly advises no alcohol consumption or selling should be present within the area.

The decision to ban alcohol being brought into the venue has been made by management in conjunction with recommendations from the Police, nominated Safety Officer and AP security Services. The message about the ban will be widespread prior to the event in all publicity, signs and banners to get the message across. (Jantin and Kadir, 2012)

2. CRISIS COMMUNCATION PLAN
A crisis is a major, unpredictable event that threatens to harm an organisation and its stakeholders. Although crisis events are unpredictable, they are not...
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