Creating Customer Value in Tourism and Hospitality Industry‚ pp. 752-763 M. Drljača: METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL MIROSLAV DRLJAČA‚ MSc‚ Researcher Zagreb Airport‚ Ltd.‚ Zagreb‚ Croatia METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL UDC 65.012.4:640.4 Preliminary communication Requests of interested parties‚ amongst which the customer has the central position‚ are starting points of quality management system that complies with requirements of ISO
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varied tourist destinations. The domestic tourism industry grew at a rate of 10.7 % in whereas foreign arrivals at 8.1% in 2010 (Indian Tourism Statistics‚2010). To feed this splurge in arrivals hotels are booming across India and this most importantly has not been restricted to just metros. Even second tier cities like Bhopal‚ Amritsar‚ Surat‚ Ranchi etc are being looked upon as potential feasible destinations of upscale star brands. The hotel industry in India can be divided into eight segments based
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ARCHIVE Good Housekeeping in Industry ARCHIVE Published by the Department of Labour‚ Wellington‚ New Zealand First Published: 1978 (Reprinted from Labour & Employment Gazette) Revised: 1987 ISBN 0-477-03415-2 2 ARCHIVE Contents Contents ................................................................................ 3 What is good housekeeping? ................................................ 5 Why good housekeeping matters ......................................... 6 Stop
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Hotel booking process design & usability Travel UCD – February 2003 HOTEL BOOKING PROCESS DESIGN & USABILITY REPORT Alex Bainbridge Travel UCD FEBRUARY 2003 Travel UCD - consultants in travel and hospitality website design http://www.travelucd.com © Travel UCD Limited 2003. All Rights Reserved. 1 Hotel booking process design & usability Travel UCD – February 2003 1 COPYRIGHT ........................................................................................
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INDUSTRY PROFILE Global Hotels & Motels Reference Code: 0199-0520 Publication Date: October 2010 www.datamonitor.com Datamonitor USA 245 Fifth Avenue 4th Floor New York‚ NY 10016 USA t: +1 212 686 7400 f: +1 212 686 2626 e: usinfo@datamonitor.com Datamonitor Europe 119 Farringdon Road London EC1R 3DA United Kingdom t: +44 20 7551 9000 f: +44 20 7675 7500 e: eurinfo@datamonitor.com Datamonitor Middle East and North Africa Datamonitor PO Box 24893 Dubai‚ UAE t: +49 69 9754 4517 f: +49 69 9754
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Marketing Mix Marketing Mix is a combination of marketing tools that a company uses to satisfy their target customers and achieving organizational goals. McCarthy classified all these marketing tools under four broad categories: ▪ Product ▪ Price ▪ Place ▪ Promotion These four elements are the basic components of a marketing plan and are collectively called 4 P’s of marketing. 4 P’s pertain more to physical products than services. Below is an illustration for marketing mix. The important
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analysis of Saigon Morin Hotel in Hue city thorough 7Ps in marketing strategies INTRODUCTION The ability to market a hotel in the appropriate way to the appropriate market is essential to the success of the business. For this to succeed‚ those in key roles need to understand the product that they are selling and the market to which it is being sold. Managers maximize their returns through understanding the market they are operating in and applying those marketing techniques that can best
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Hotel Management . . . . . . . . . . . . . . CONTENTS Pages CHAPTER 1 - PROBITY REQUIREMENTS Introduction Code of Conduct Conflict of Interest Acceptance of Advantages and Entertainment Handling of Confidential Information Handling of Hotel Guests Enhancing Ethical Awareness 2 2 3 4 5 5 6 防 best practices貪 錦 囊 CHAPTER 2 - PROCUREMENT PRACTICES Introduction Basic Checks and Balances List of Suppliers / Service Providers Purchase Requisitions Quotations Evaluation and Handling of Samples
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RESEARCH NOTES AND REPORTS This Department publishes research notes‚ conference reports‚ reports on the work of public agencies and associations‚ field (industry) reports‚ and other relevant topics and timely issues. Contributions to this department are submitted to its two Associate Editors: Research Notes to Juergen Gnoth (Department of Marketing‚ University of Otago‚ Dunedin‚ New Zealand. Email ) and Conference Reports to Russell Smith (Hospitality and Tourism‚ Nanyang Technological University‚
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Revival 2.1.1 Background of the Sri Lankan Hotel Industry In a country like Sri Lanka booming tourism industry plays a significant role in the generation of income/ foreign exchange and provision of employment opportunities which results in improving the country ’s macro-economic performance. The Ministry points out that refurbishment of hotels‚ building of new hotels etc indicate the spread of the impact of tourism sector to other economic sectors. The hotel sector in Sri Lanka had been performing
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