The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction Murat Usta College of Business Administration Dokuz Eylul University Katerina Berezina School of Hotel and Restaurant Administration Oklahoma State University and Cihan Cobanoglu School of Hotel‚ Restaurant and Institutional Management University of South Florida Sarasota-Manatee ABSTRACT It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes
Premium Regression analysis Hotel
Analysis by: Smarties team Marketing Strategies of the Mass-Market Chocolate Industry This report evaluates the marketing strategies that are common in the UK mass market chocolate industry by focusing on four brands: Cadbury‚ Galaxy‚ Kit Kat and Maltesers EXECUTIVE SUMMARY This report is an evaluation of the marketing strategies used in the mass-market chocolate confection industry in the United Kingdom (UK). The four brands this report studies in detail are Cadbury‚ Galaxy‚ Kit Kat
Premium Cadbury plc Brand Chocolate
Industry Report – Hotel Industry Group - 1 2010 This report presents scenario of MIS in Hotel Industry with main focus on India Hotels Company Limited (IHCL‚ Taj Group of Hotels) India Hotels Company Limited Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400 001 India Contact Person - Denzil Barretto denzil.barretto@tajhotels.com (91-22) 6665 1000 (91-22) 2284 6680 / 83 Industry Report – Hotel Industry Table of Contents Group Details ......................................................
Premium Hotel India Hotel chains
BUSI 2208 K Introduction to Marketing Winter 2011 Written By Zain Mahmood Kristina Vald Ravneet Jammu Robert Kiwanuka Paul Gremmen Dr. Irfan Butt March 31‚ 2011 Table of Contents Title Page Executive Summay……………………….……..………...............................................................2 Problem Statement………………………………………………………..……………………….2 External
Premium Hotel Las Vegas Strip Las Vegas metropolitan area
Chapter 1 THE PROBLEM AND ITS SETTINGS Introduction In today’s world of business in which technology has a part to play on where small or large business are slowly blooming and this particular business is in where leisure and relaxation is being presented the business of Hotel Management. On this kind of business they are always other competitor‚ so this is where technology will come they want a system and android base of application where they can make their business efficient so they want
Premium Hotel Hotels Motel
C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
Premium Hotel Management Rooms
The Indian Hotels Company Limited Analyst Meet Results for the Half Year ended September 30‚ 2012 November 6‚ 2012 1 Disclaimer These presentations contain forward-looking statements within the meaning of applicable securities laws. Similarly‚ statements that describe our business strategy‚ outlook‚ objectives‚ plans‚ intentions or goals also are forward-looking statements Forward-looking statements are not guarantees of future performance and involve risks and uncertainties and other
Premium Hotel Hotel chains Taj Mahal Palace & Tower
2012 Nelson Hudspeth‚ Ed Lapine‚ Thai Phi‚ Nevan Phillips Ton Dong A 4/1/2012 2012 Nelson Hudspeth‚ Ed Lapine‚ Thai Phi‚ Nevan Phillips Ton Dong A 4/1/2012 International Marketing Plan -Vietnamese Steel Industry International Marketing Plan -Vietnamese Steel Industry Executive Summary “Quality – Prestige – Sustainable Growth” is the motto of Ton Dong A. In order to assess the viability of expanding Tong-Dong A’s expansion into the United States market this analysis covers the Environmental
Premium Steel
Teamwork in the Tourism and Hospitality Industry-A case study of Labadi Beach Hotel-By HELENA ODOI INTRODUCTION Organisations are described as social entities with a common goal of providing goods or services to their clients on a profit or not-for-profit bases. As social entities‚ organisations are made up of groups of people who must work together and coordinate their efforts to achieve a common goal. This calls for the creation of groups or teams within organisations with their individual or
Premium Hotel Team Security guard
FOUR SEASONS HOTEL vs. MANDARIN ORIENTAL HOTEL Bander Alsowaida Sami Basuliman Ta-Wei Chuang Sharda Del Rio Meihan Dong Xiaoxing Liu Anand Mehta FOUR SEASONS HOTEL vs. MANDARIN ORIENTAL HOTEL Bander Alsowaida Sami Basuliman Ta-Wei Chuang Sharda Del Rio Meihan Dong Xiaoxing Liu Anand Mehta EXECUTIVE SUMMARY Luxury industry became a commodity for some customer. In order to achieve the customer satisfaction‚ most hotels tiring there best to serve their customer need. In this
Premium Hotel chains Hotel Hotels