M. Drljača: METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL
MIROSLAV DRLJAČA, MSc, Researcher
Zagreb Airport, Ltd., Zagreb, Croatia
METHODOLOGY OF BUSINESS PROCESS
DEVELOPMENT IN A HOTEL
Requests of interested parties, amongst which the customer has the central position, are
starting points of quality management system that complies with requirements of ISO
9000ff international norms. Regardless of the fact whether we want to arrange hotel
management system to meet the requirements of these norms, one should be able to
recognize exact requests of interested parties, especially of the customer of services.
Correct recognition of these requests presents the beginning of quality system management
in a hotel. In order to fulfill the expectations and requests of guest, the management system
in a hotel must be developed, documented, implemented and managed in such way to
ensure realisation of the actual and foreseen guests' requests. Function structure of hotel
organisation will not be sufficient for a long-run achievement of this goal. Classic structural
model of hotel organisation must be upgraded through developed, documented and
implemented business processes. In order to run hotel successfully, numerous interrelated
activities must be defined and managed. The application of business process systems in the
hotel, their definition and interaction, together with the management, can be defined as
process approach. Business processes are one of structural elements of hotel management
system. If they are not developed, documented and implemented, we can justly ask whether
hotel management system is capable of meeting requests of interested parties. For running
businesses, as well as hotels, there are three characteristic types of business processes: core
business processes, management business processes and... [continues]
Cite This Essay
(2012, 11). Business Process in a Hotel. StudyMode.com. Retrieved 11, 2012, from http://www.studymode.com/essays/Business-Process-In-a-Hotel-1244528.html
"Business Process in a Hotel" StudyMode.com. 11 2012. 2012. 11 2012 <http://www.studymode.com/essays/Business-Process-In-a-Hotel-1244528.html>.
- MLA 7
"Business Process in a Hotel." StudyMode.com. StudyMode.com, 11 2012. Web. 11 2012. <http://www.studymode.com/essays/Business-Process-In-a-Hotel-1244528.html>.
"Business Process in a Hotel." StudyMode.com. 11, 2012. Accessed 11, 2012. http://www.studymode.com/essays/Business-Process-In-a-Hotel-1244528.html.