CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
Premium Marketing Customer Customer service
A Meta-Analysis of the Relationships between Individual Job Satisfaction and Individual Performance Author(s): M. M. Petty‚ Gail W. McGee‚ Jerry W. Cavender Source: The Academy of Management Review‚ Vol. 9‚ No. 4 (Oct.‚ 1984)‚ pp. 712-721 Published by: Academy of Management Stable URL: http://www.jstor.org/stable/258493 Accessed: 20/10/2010 04:45 Your use of the JSTOR archive indicates your acceptance of JSTOR ’s Terms and Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms
Premium Job satisfaction White-collar worker Industrial and organizational psychology
communities‚ as their members and management board usually belong to the communities in which they exercise their activities. By increasing banking access in areas or markets where other banks are less present - SMEs‚ farmers in rural areas‚ middle or low income households in urban areas - co-operative banks reduce banking exclusion and foster the economic ability of millions of people. They play an influential role on the economic growth in the countries in which they work in and increase the efficiency
Premium Bank
Anemia: Low RBC and/or low HgB Causes: Hypoproliferative (not producing enough): Deficiencies‚ Cancer. Hemolytic (destruction of): Disease‚ hyperslenism‚ mech. Heart valves. Blood loss. S/S: Fatigue‚ weakness‚ malaise‚ pallor‚ jaundice‚ cardiac and respiratory symptoms‚ tongue/nail changes‚ pica‚ Nail changes‚ angular cheilosis (cracks at corners of mouth) PT w/ hypothytoid may be asymptomatic. PT w/ CV or Pulmonary disease may have severe symptoms. Elderly: More pronounced
Free Red blood cell Sickle-cell disease Anemia
Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
Premium Suzuki Automotive industry Maruti Suzuki
enforced in places of employment by the ‘Title VII of the Civil Rights Act of 1964’. This legally binding act prohibits sex discrimination in employment and applies to any employer with at least 15 employees. As any discrimination against transgender employee is not tolerated‚ complaints of anti-transgender job discrimination anywhere in the country can be filed with the EEOC (National Centre for Transgender Equality.
Premium Homosexuality Sexual orientation Transgender
LOW LITERACY This essay will discuss the causes and the effects of low literacy in the societies. First‚ it discusses the economical causes of low literacy which are large population‚ poverty rates and instable economy. Secondly‚ it will discuss the political causes which are misuse of funds and corruption and change policy and followed by the social causes. After‚ it will briefly discuss the effects of the causes and finally it will conclude that low literacy is caused by the economy‚ politic
Premium Population Rural area Papua New Guinea
CHECKPOINT: MOTIVATING EMPLOYEES A manager can motivate an employee by using both intrinsic and extrinsic motivation‚ depending on the type of employment. Finding ways for the employees to actually enjoy their job is probably the best way to motivate. Typically‚ if an employee enjoys their job‚ they are more likely to perform their job more efficiently. If it’s a job that is hard to find ways to make more enjoyable‚ using extrinsic motivation such as a higher pay or rewards upon performance
Premium Motivation
Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
Premium Health care provider Patient Health care
Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
Free Iloilo City Reliability Scientific method