1.0 Introduction The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune‚ France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service and provides them with hospitality. (Crystal I. et. al.‚ 2010) Hospitality industry consists of wide category of fields within service industry and travel industry. Service industry includes lodging‚ restaurant‚
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The Hospitality Industry - a massive expansion of joy-bringing and inspired ideals that are present in different variations across the globe! There are so many adjectives you can use to describe the different facets of this incredible industry; some may be exotic and thrilling‚ while others are simply relaxing and luxurious! You really can not go wrong in this industry‚ and after all what ’s not to love? That is why I‚ having stumbled my way blindly into the hospitality experience‚ am not going to
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the presence of celebrity chefs. They will be demand quality‚ organic ingredients and healthy food. 5. Social networking Social media tools are key to attracting tourists. Researching everything using social media is gaining popularity in the hospitality industry. People often read and compare hotel reviews before planning a trip‚ so a good online persona is important. Hoteliers should participate in review sites and hotel-listing Web sites.
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Running Head: Hospitality Industry Leader Hospitality Industry Leader Richard B Hope Nassau Community College Introduction: The Hotel General Manager is someone who works in a hotel. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. In medium hotels‚ the General Manager is responsible for day to day running of the hotel‚ including carrying out reception duties. A Hotel General Manager
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The WHS legislation includes a model WHS Act‚ regulations‚ Codes of Practice that require employers do a risk assessment for the employees using the workstations in the company. And this include all equipment and furniture‚ and also the environment. Working with computers involves health and safety issues directly related with health and fatigue. This problems can be attributed to the strain placed on the body by working with computers. Some of these problems are: * Sitting in the same position
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Business Across Culture Week 3 Learning Journal Hospitality Across Culture Hospitality is the relationship between guest and host‚ or the act or practice of being hospitable. When coming to another country‚ we always want to make a good impression to the native people like showing them our hospitality. But sometimes‚ because of different culture our hospitality is considered as offence.So what should we do in this case? In case study‚ a typical situation
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part as a result of the span of the business sector‚ the low cost of labour‚ and its development potential. This paper examines the strengths of China’s Macro-environment and for this reason PEST analysis is directed as it is an important tool which evaluates the macro environment of the country. PEST Analysis Political: The Chinese political system is characterised as one party communist autocracy that makes a great commitment to national
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Situational Leadership in Hospitality If one look at the nature of the hospitality industry‚ it is serviced-base‚ it is labor-intensive‚ it is renowned for its high staff turnover and labor diversity in term of age‚ culture‚ and background; one may conclude that the industry is all about people. When people become the most valuable asset of an organization‚ simply managing them is no longer sufficient to compete in today’s challenging business world. Leadership has become the new key operative word
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POLITICAL * Government is encouraging private players to produce power and also carry out its transmission and distribution activities. There has been significant Increase in private participation. * Indistinctness involved in complicated tariff rates has been done away with by the government. * Regulatory authorities like Central Electricity Regulatory Commission (CERC) & State Electricity Regulatory Commission (SERC) are appointed‚ to regulate the power industry at centre and state
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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