Hospitality Industry Leader
Richard B Hope
Nassau Community College
The Hotel General Manager is someone who works in a hotel. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. In medium hotels, the General Manager is responsible for day to day running of the hotel, including carrying out reception duties. A Hotel General Manager is also the person who handles the everyday function and management of the hotel. He or she is responsible for the day-to-day management of a hotel and its staff and has commercial accountability for planning, organizing and directing all hotel services, including reception, concierge, reservations, food and beverage operations and housekeeping. Because of the responsibility of managing all processes altogether and the stress and tension Hotel General Managers have to go through, they need to have the best qualities and capabilities that are essentially required for running the hotel in a smooth manner.
Requirements to Become a Hotel General Manager:
The basic requirements to become a Hotel General Manager are extremely rigorous. You would first of all, need a lot of managerial experience in a variety of corporate sectors. Then, secondly, you would require good leadership and management skills, which are essentials needed for carrying out this job efficiently. Effective business communication would also be needed for communicating the necessities throughout the hotel. Decision-making and problem-solving skills are a must for turning the hotel hardships into benefits, which ultimately would lead to smooth running of the organization.
1. Why did you join hotel sector?
Well let me first of all say that I enjoy helping people feel at home and comfortable. I do like seeing the same guests over and over because they begin to feel like family. On another note I do know the local scene and would like to use that skill helping guests get around an unknown area. I do have a great passion for this dynamic sector that is growing at a rapid pace and you want to be in the middle of the boom, the excitement and the energy. 2. What does hotel management mean to you?
Hotel management refers to professional management techniques used in the hospitality sector. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance. 3. What are your key achievements up till now?
Due to my thrust to push forward, positive attitude towards problem solving and my ability to overcome obstacles in life, I was able to receive two promotions within one year in my previous company. 4. What do you do in your free time?
In my free time I try to relax and bring myself down from the previous day’s work. Working long hours leaves you no choice but to rest and enjoy your family during your free time. At times I might go watch a movie or go to the mall. 5. How do you handle negative feedback from customers?
Now dealing with all kind of customer is part of my job. I am a very cool and calm person so I am least affected by the negative feedback of customer. However, I make effort to handle them carefully by managing their grievances. 6. Would you ever leave the hotel Industry and move on to another career?
Sometimes people think they want to switch careers, but they just hate their current situation. In other words, people do have some stressful days but you try to bounce back. By having positive crew will in fact make your day enjoyable. With that said, I do enjoy my job and I really don’t see me leaving the hotel industry for another career. 7. Describe the evolution of the hotel industry over the past 5 years.
The value of brand to the consumer, the growth in emerging markets, the importance of consumer facing technology and the sourcing,...