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Revolution of Hospitality Industry

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Revolution of Hospitality Industry
1.0 Introduction
The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune, France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service and provides them with hospitality. (Crystal I. et. al., 2010)
Hospitality industry consists of wide category of fields within service industry and travel industry. Service industry includes lodging, restaurant, event planning, theme park, transportation, cruise line and others. Hospitality means the act or practice of host that can make guest feel hospitable. For example, the receptionists give service to the hotel’s guests. The guests will feel hospitable with the receptionists’ services. For travel industry, when people are traveling it is nice for businesses providing service and provides them with hospitality.
A revolution is a fundamental change in power or organizational structures that takes place in a relatively short period of time. Revolutions have occurred through human history and vary widely in terms of methods, duration, and motivating ideology. Their results include major changes in culture, economy and social. (Lovelock C. et. al., 2011).
Revolution in hospitality industry means the changes in hospitality industry from it exist which dates all the way back to the Colonial Period in the late 1700s. Things have changed quite a bit since that time because the hospitality industry has experienced significant development over the years as it has faced World Wars, The Depression and various social changes. The industry as we know it today began to take form in the early 1950s and 60s, leading the way for growth into the dynamic industry that we know today.
Revolution in hospitality includes the system used, the design of the facilities, the varieties of services and others. Revolution happen because of the changes from years to years and usually, revolution happen to



References: Clemenz, C.E., Weaver, P.A. and Gore, F. (2000), ClubCorp goes to school, Cornell Hotel and Restaurant Administration Quarterly, Vol. 41 No. 6, pp. 34-9. Crystal, I., Rosanna, L., Rob, L., (2010), Progress and development of information and communication technologies in hospitality, International Journal of Contemporary Hospitality Management, 23, 533-551. John Saunders (2009). Marketing defined. Principles of marketing (5th ed.). p. 7. Retrieved 2009-10-23. Lovelock C., (2011), Services Marketing People, Technology, Strategy., New Jersey, Pearson Education. Maimunah, A. (2008), Human Resource Management Principles and Practices, Selangor Malaysia, Oxford University Press. Melody Y.K, Raghu, & Kevin H.M.S, (1999). Marketing on the Internet — who can benefit from an online marketing approach?, Journal of Accountancy and Information System, 27, 383-393.

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