Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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The Organizational Culture Inventory (OCI) is where people describe the behaviors and expectations that make up prevailing cultures of their organizations. This is an approach for mapping organizational cultures developed by Human Synergistics. (P.29 Organizational Behavior) The OCI is a system of beliefs and values that shape the attitudes of members‚ guides their behaviors at work‚ and influences their performance goals and aspirations. The OCI maps use these results to describe three alternatives
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America‚ Europe‚ Asia‚ and Australia. There are 170 shops in the United States included outlets stores. L’Occitane employed more than 2‚200 people and maintaining retail boutiques and franchises across the world. Current Culture According to the Organizational Culture Inventory‚ the primary style of L’Occitane is approval‚ dependent‚ competitive‚ and perfectionistic. L’Occitane is a retail company that sells high-end beauty products. We have to avoid any conflict either between the employees or
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Keller Graduate School of Management [pic] GM 591: Organizational Culture Inventory Results for ABC IT – Business Solutions Group. Instructor: Rick Lochner Prepared by: Venkata Kumaran Date: 20-JAN-2010 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Current Culture 3 2.1 Cultural Type 5 2.2 Behaviors Associated with the Current Cultural Type 5 3.0 Targets for Cultural Change 6 4.0 Potential Benefits & Risks of Cultural Change 8 4.1 Benefits
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------------------------------------------------- Organizational culture Organizational culture is the behavior of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values‚ visions‚ norms‚ working language‚ systems‚ symbols‚ beliefs and habits. It is also the pattern of such collective behaviors and assumptions that are taught to new organizational members as a way of perceiving‚ and even thinking and feeling. Organizational culture affects the way
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Downsizing And Organizational Culture Thomas A. Hickok -------------------------------------------------------------------------------- Abstract In this article Hickok argues that‚ ultimately‚ the most prominent effects of downsizing will be in relation to culture change‚ not in relation to saved costs or short-term productivity gains. In particular‚ the author notes three observations in relation to the impact of downsizing on organizational culture. First‚ it clearly appears that power
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Paper: LSI Self Interpretation A review of the Life Style Inventory Survey did provide valuable and confirmative information about the various aspects of my distinctive thinking and behavioral styles based upon my personal needs and interest. The data analysis did revealed that my “ Humanistic –Encouraging “ style “ with a 40 percentile score was considered my primary thinking style with my back- up style being my “Achievement Style “ where I scored 38 percentile . At work my Humanistic Encouraging
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Three general types of organizational culture—constructive‚ passive-defensive‚ aggressive-defensive: The organizational cultural inventory measures 12 sets of normative beliefs or shared behavioral expectations associated with three general types of cultures‚ Constructive‚ Passive-Defensive‚ and Aggressive-Defensive. Constructive cultures—in which members are encouraged to interact with others and approach tasks in ways that will help them meet their higher-order satisfaction needs‚ are characterized
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Organizational culture influences many aspects of work life. Workplace cultures that are grounded in strong and formally articulated values and modes of behavior define an organization. Well-communicated values influence employee behavior and drive how employees relate with all stakeholders within the organizationfrom co-workers‚ management and members of the board to clients‚ shareholders and the community at large. When organizations seek to change their culture‚ HRas change agent and educator
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