Keller Graduate School of Management
GM 591: Organizational Culture Inventory Results for ABC IT – Business Solutions Group.
Instructor: Rick Lochner
Prepared by: Venkata Kumaran
TABLE OF CONTENTS
Behaviors Associated with the Current Cultural Type
Targets for Cultural Change
Potential Benefits & Risks of Cultural Change
Conclusion and Reflection
“Culture is made up of the values, beliefs, underlying assumptions, attitudes, and behaviors shared by a group of people. Culture is the behavior that results when a group arrives at a set of - generally unspoken and unwritten - rules for working together. An organization’s culture is made up of all of the life experiences each employee brings to the organization. Culture is especially influenced by the organization’s founder, executives, and other managerial staff because of their role in decision making and strategic direction.” (1)
Alpha Beta Cellular (ABC) Corporation, headquartered in Chicago, IL, is North America's leading producer of gypsum wallboard, joint compound and a vast array of related products for the construction and remodeling industries for over 100 years. Information Technology department plays an important role in the company’s growth and is highly centralized, but well distributed. ABC-IT works closely with other various other departments to provide IT as a service. I have chosen a sub Group of IT called the Business Solutions Group (BSG) for the purposes of the study. I am partially affiliated to the BSG in my day-to-day activities.
Human Synergistic International’s Organizational Culture Inventory survey provides a point-in-time picture of the culture of Organization I chose to use. Let us now examine and analyze the results.
The Figure 1 below is the resulting profile of OCI Survey on the ABC-IT BSG organization unit. Here is my analysis of the profile in regards to the current culture of the organization.
I see that Organization culture is highly dominated by Aggressive/ Defensive style, followed by the Passive/ Defensive style. Percentiles of Power, Perfectionistic, Competitive, Oppositional and Avoidance are too high which illustrates that this is a highly dysfunctional organization. Members in the organization never liked to be the one blamed for any of the issues. Some of the Aggressive/Defensive cultural norms of ABC-IT BSG organization are due to the fact that they operate in fast-paced environment, and have recently gone through 2 rounds of downsizing.
1. Cultural Type
According to the OCI survey result it’s pretty apparent that Power culture is the Primary style of the Organization. The power culture has a raw score of 42 and very high percentile score of 98%. With my daily interaction with the ABC-IT BSG organization, I am not very surprised seeing the results. I have experienced first-hand that most of the members in the organization play “politics” to gain influence. The Secondary style of the organization is Competitive culture with a raw score of 40 and percentile score of 97%. I did not expect competitive culture of the organization to be this high. I always felt that members within the organization supported themselves. Probably the character of the members always trying to be right may have contributed to the high score. I have noticed that many of the members in the organization do not work for the sense of accomplishment. And this shows that organization’s weakest style is the Achievement culture. This style has raw score 29 and a percentile score of 14%
2. Behaviors Associated with the Current Cultural Type...
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