Ami U. Upadhyay Engineering Branch UNIT -1 Communication Skills Prepared by Dr. Ami Upadhyay Page 1 UNIT -1 Communication Skills INTRODUCTION Communication is one of the most indispensable aspects of human existence. It is natural to all living creatures‚ including non-human beings too. Everyone spends a major part of the day in communicating with others. A person speaks or listens‚ reads or writes thus keeps him/her self busy in communication. When a child is born‚ his or her first act is
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7Cs of Communication 1. CORRECTNESS Correct communication is an error-free communication.At the time of encoding‚ if the encoder has comprehensive knowledge about the decoder of message‚ it makes the communication easy. The encoder should know the status‚ knowledge and educational background of the decoder. Correctness means: Use the right level of language Correct use of grammar‚ spelling and punctuation Accuracy in stating facts and figures Correctness in message helps in building
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understand me. I assume since we are close‚ you know the inside me and will automatically understand what I mean‚ even when I fragment my sentences. “The fact that we have been communicating all of our lives does not mean that we do it well. Communication is complex; it requires a number of skills and both ongoing learning and practice to improve our skills. Misunderstandings occur frequently‚ and they can cause problems in relationships”. (Sole‚ 2011) When the formalities of getting to know acquaintances
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interpret messages in a different way. Thus even a simple message can get a different meaning after finally reaching its destination. However‚ this model has an interesting additional element. Shannon and Weaver were concerned with noise in the communications process. Noise‚ Weaver said‚ "may be distortions of sound (in telephony‚ for example) or static (in radio)‚ or distortions in shape or shading of picture (television)‚ or errors in transmission (telegraph or facsimile)‚ etc." Shannon and weaver
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Communication Barriers Business Communication Barriers • Hindrances in the communication process. • Effect on message/ Distortion: – Clarity – Accuracy – Effectiveness Your own footer Learning Points 1 2 3 4 5 6 7 Meaning Barriers Organizational Barriers Organizational Barriers Individual Barriers Channel and Media Barriers Eco‚ Geo & Temp Barriers Technological Barriers Interpersonal Barriers Meaning Barriers • Semantic barriers. • Different meanings assigned to one
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Methods for Communicating Different methods of communication exist to benefit the recipients of the information. Various methods are available for various types of people with different business backgrounds. The information is presented in a manner and form that will be suitable for a certain recipient with certain circumstances. These methods fall under two categories‚ verbal and written. Verbal methods of communication are those that deal with spoken words‚ either via electronic devices or face
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Anne Bas Personal Coaching 11-04-2012 Interpersonal Communications When people communicate they are sharing information with eachother. This information can be things like facts like the time or the weather. Another way of communicating is like giving eachother something; like passing the salt‚ or signing which way it is to get to the train station. These are all simple ways of communicating. We do this all day. Another thing we do all day which some people might not be aware of is interpersonally
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give advice. To help understand. In order to make informed choices. As an explanation. To express emotions such as fear or joy. To express wishes and views. To explain needs and wants. 1.2 Explain how communication affects relationships in the work setting. Effective communication demonstrates the ability to share and record information not only for colleagues and other professionals but for the user and their families and friends. By communicating effectively I am able to build a relationship
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Change Management and Communication Plan Riordan Manufacturing has experienced significant growth in global plastics manufacturing from its origin and establishment in 1991. Developing such superior products and striving to provide solutions to customers has created a large customer base. Riordan Manufacturing is introducing a customer management system that will provide a consistent program that manages our customer’s information. This plan will introduce the change process and how we will communicate
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Assignment 1.1 Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work‚ home‚ or school. Then fill in the blanks of the chart below. Who was the sender? | | Who was the receiver? | | What was the message? | | What channel was used to send the message? | | What was the misunderstanding that occurred? | | How could the misunderstanding been avoided? | | 1. What did you learn about the communication process
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