Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
Premium Mobile phone Telephone GSM
4.1 Explain how groups behave differently to individuals within an organization and what characteristics they exhibit. A group is a collection of individuals who have regular contract and they interact frequently this is because they have a something in common‚ mutual influence and who work together to achieve a set of common goals. (1) Where as an individual is a person that works by him/herself to achieve their own goals. Group’s behavior refers to the situations where people interact in
Premium Group dynamics
especially valuable among local and state government departments‚ since a bachelor’s degree does not always meet the qualification standards of local and state government jobs. This degree will help me understand each department of business and what roles managers play in each department. All business will carry out each functions but not every business will have a separate department that is responsible for each function. All businesses need to be well organized to achieve their aims and objectives
Premium Management Project management Strategic management
towards the services provided by Tata Motors KMO and Bartlett’s Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .719 Bartlett’s Test of Sphericity Approx. Chi-Square 567.018 df 120 Sig. .000 Interpretation: In the above table‚ the value of KMO is 0.791 and Bartlett’s test shows significant results‚ which means that factor analysis is feasible for the study. Communalities S. No Factors influencing customer satisfaction Initial Extraction 1 Skilled and knowledgeable employees 1.000 .872 2 Employees
Premium Factor analysis Factor analysis
Key Terms 1. What did Henri Lefebvre mean with the concept the “production of space” and how is it relevant to contemporary understandings of the capitalist mode of production? - The capitalist system is something that consists of constant ups and downs in order for it to continue to grow successfully. In order to overcome the downs that it experiences‚ geographic space is created as a solution. This allows for any crisis that occurs to basically be removed from its location or point in time and
Premium Globalization Corporation Economic system
Essay to explain a typical shift‚ of a support worker‚ within a Social Service Residential facility‚ for people with a learning/physical disability. My job as support worker is based within a residential unit for eleven service users. It involves working day shifts on a fortnightly rotating rota. Before entering the unit‚ we have a code that we have to enter to allow us entry to the building. This code unlocks the front door‚ and is for safety and security of staff and residents‚ and complies
Premium Law Medical malpractice Obligation
Overview An understanding of how the body is structured and works is important for those wishing to pursue a career in Health and Social Care; knowledge of the body in its normal state and when things go wrong are important when assessing care needs of individuals. This knowledge underpins the concepts studied in many other units in this course programme‚ The Learning Outcomes for Unit 5 are to: 1. Know the organisation of the human body. 2. Understand the functioning of the body
Premium Metabolism Homeostasis Human body
1.1 Explain the function of assessment in learning and development Why assessments are carried out? What its purpose is What it is measuring What are the anticipated outcomes? To answer this question‚ let us define assessment as evaluation or appraisal; it is about making a judgment‚ identifying the strengths and weaknesses‚ the good and the bad‚ and the right and the wrong in some cases. It is more than simply giving marks or grades‚ although that may well be a part of it. And because it involves
Premium Assessment Evaluation Educational psychology
Home is situated in London and caters to care needs of vulnerable people. The service users come from diverse ethnic and religious background and have varied physical and medical needs. (You may choose the category of service users you work with). Assuming you are a care worker working in this Care Home providing care services to the service users: 1.1 Explain how principles of support are applied to ensure that service users are cared for in this Care Home. 1.2 Outlines the procedures that are
Premium Care of residents Nursing home Tour de Georgia
207 1.1.Pesron centred values is a way of ensuring that the individual needing care is placed at the very centre of the decision making process about their life‚ the type of service they want and the support they want and need. 1.2. It is important to work in a way that embeds person-centred values because it ensures that the individual receiving care is placed at the centre of the planning process and hence there is individuality and their views will always come first because they are consulted
Premium Occupational safety and health Hygiene Risk