ERR Friday 10th June 2013 UNDERSTANDING EMPLOYMENT RESPONSIBILITIES AND RIGHTS IN HEALTH AND SOCIAL CARE SETTINGS 1. Know the statutory responsibilities and right of employees and employers within own area of work 2.1 List the aspects of employment covered by law 2.2 List the main features of current employment legislation Overtime a body of law or legislation has developed governing employer/employee relations and right of
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nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication. Credit Level 5 3 Assessment criteria The learner can: 1.1 Explain the importance of meeting an individual’s communication needs 1.2 Explain how own role and practice can impact on communication with an individual who has specific communication needs 1.3 Analyse features of the environment that may help or hinder communication 1.4 Analyse reasons why an individual
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As I deal with a multi team of individuals including service users I support‚ I recognise that communication with each individual has to be personalised to their needs. I stay aware of how I communicate with any individual and make sure each person has the correct method to feed information back to myself whilst staying proactive at all times‚ i.e. sourcing information for my own knowledge. When dealing with service users I ensure I remain a part of the team and that each person sees me on a regular
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Service Delivery PlatformS: the key to Service convergence Devoteam white PaPer C onneCting Business & t eChnology Service Delivery PlatformS: the key to Service convergence Devoteam white PaPer october 2007 Table of conTenTs 1. IntroductIon 6 1.1. bjectives O H 1.2. ow to read this white paper 1.3. About Devoteam 1.4. About the SDP work group 2. SdP general overvIew 6 6 7 7 9 9 2.1. Traditional service delivery models 2.2. Service
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Marks：_______/100 Title Service Delivery of Non-governmental Organizations: The Case of Emergency Response of CARE to Haiti Earthquake Abstract: In this case study‚ the author will give a review on the service delivery of CARE in Haiti after the earthquake happened in January‚ 2010. Through the case study‚ the services delivered by CARE are presented. By analyzing the case‚ we can know much better on how NGOs carry out the service delivery in a specific area and what the results are
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1.1 Explain employees’ roles and responsibilities in relation to the prevention of infection and control of infection: The care worker has a responsibility under The Health and Safety Act 1974 to take care of one’s and own health and safety and others you care or support including their family‚ friends and work colleagues. Always make sure you dispose of waste correctly‚ wash hands before and after everything‚ keep all equipment clean‚ always report potential hazards‚ maintain personal hygiene‚ wear
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the works “The Odyssey of Homer” and “Kiki’s Delivery Service”‚ by Homer and Hayao Miyazaki ‚ both Telemachos and Kiki go through a journey where they must transform from adolescents to adults‚ in a coming of age type of story. These two characters are portrayed by their creators as brave and determined individuals‚ which helps them along their path. As we go along with both of these characters from “The Odyssey of Homer” and “Kiki’s Delivery Service” we see that although their paths are very difficult
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My role helps to contribute to the overall delivery of the service provided because I can help to provide the best quality care to individuals‚ I can help them to make sure that they know everything that they need to know whilst they are in hospital and also communicate effectively to make sure that they are always comfortable with their care. This helps with other individuals who are working with me because when everybody is working in this way the service runs more smoothly and everybody is on
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Nicola coolledge Understanding employment responsibilities and rights in health‚ social care or children’s and young people’s setting. 1) know the statutory responsibilities and rights of employees and employers within own area of work 1.1 )list the aspects of employment covered by law The things that are covered by law is Anti discrimination provision (race gender disabilities religion age) ‚sickness and absence‚ sick pay‚ working hours and holiday entitlement‚ data protection‚ health and safety
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