COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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NEEM (Azadirachta indica) OIL USED IN AN OIL BURNER AS INCENSE MOSQUITO REPELLENT LEADER: OCAMPO‚ YSABELLA ASST. LEADER: BALASOTO‚ JANUS MEMBERS: ALLASAS‚ PATRICIA CASTAÑARES‚ JASON MIRANDA‚ CHRISTIAN NEEM (Azadirachta indica) OIL USED IN AN OIL BURNER AS INCENSE MOSQUITO REPELLENT INTRODUCTION Mosquitoes are well-known pests to the entire human race. Later in the 90s‚ they discovered that these arthropods are also carriers responsible for transmission of devastating diseases to mankind
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Proximate composition of Farm’s gold Chicken Frankfurters is shown in Table 1. The moisture content in the selected chicken frankfurters is 64.70%. This value lies in the range of moisture content reported by Huda et al. (2010)‚ of which the range of moisture content in Malaysian commercial chicken sausage was reported as 56.48%-68.85%. This value is higher than commercial chicken sausage produced in Brazil‚ which was reported at 62.5% (Perceira et al.‚ 2000). When meat and non-meat ingredients make
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quantity of undesired impurities. The natural fats and oil are mixtures of glycerides of fatty acids. Fats and oils are naturally occurring organic compounds which belong to a large group of water insoluble substances called lipids. Lipids are relatively non-polar molecules‚ they can be pulled out of a sample using relatively non-polar solvents. With a non-polar solvent‚ only non-polar molecules in the sample dissolve while polar ones do not. A solution to the problem of extracting "trapped lipids" is
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DIVINE WORD COLLEGE OF LEGAZPI WASHINGTON DRIVE LEGAZPI CITY CITRONELLA CANDLE (AN INVESTIGATORY PROJECT) Submitted by: Alliah Veron Navea (G-7 St. Agnes) Submitted to: Abstract: TABLE OF CONTENTS: Introduction: A. Background of the study B. Statement of the problem The study aspired primarily‚ to search for alternative ways of utilizing the common backyard plant
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CASE Raynal‚ W. “Teaming with Enthusiasm.” Auto-Week‚ May 4‚ 1992. Royer‚ P. S. “Risk Management: The Undiscovered Dimension of Project Management.” PM Network‚ September 2000. An extended version of this article appears in Project Management Journal‚ March 2000. Sheffi‚ Y. The Resilient Enterprise. Cambridge‚ MA: MIT Press‚ 2005. Stamatis‚ D. H. Failure Mode and Effect Analysis: FMEA from Theory to Execution‚ 2nd ed. ASQ Quality Press‚ 2003. Tennant‚ D. “PMO Failure: An Observation‚”
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OIL AND GAS ACCOUNTING: CRITICAL EXAMINATION OF THE APPLICATION OF THEORY TO PRACTICE IN NIGERIA 1.0 INTRODUCTION: The natural resources of a nation‚ particularly the minerals‚ often constitute the lion’s share of the nation’s wealth. This is particularly true of the OPEC nations including Nigeria. Prior to the development of accounting standards issued by the Nigerian Accounting Standards Board (NASB)‚ the financial statements published by the oil and gas industry in Nigeria did not disclose adequate
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CHAPTER 5 Merchandising Operations and the Multiple-Step Income Statement ANSWERS TO QUESTIONS 1. (a) Disagree. The steps in the accounting cycle are the same for both a merchandising company and a service company. (b) The measurement of income is conceptually the same. In both types of companies‚ net income (or loss) results from the matching of expenses with revenues. 2. The components of revenues and expenses differ as follows: | | Merchandising | | Service | RevenuesExpenses
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concerning cyber bullies. while In traditional bullying‚ the evidence shows that there is no involving any electronic gadgets‚ but bullying done on students by their seniors‚ in that case the most of students are found with smoking‚ drinking alcohol‚ problem behavior‚ low commitment in academics. 2. Tarmageddon: Dirty Oil is Turning Canada into a Corrupt Petro State (p. 211) Andrew Nikiforuk Analyze Nikiforuk’s use of the word “Tarmageddon” in his title. Explore both the connotations and denotations
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Group 16: Econ Project #1 Due: 16 October 2003 Introduction by Jamie Ifkovits: Oil is certainly the world ’s largest cash commodity. One of the main products produced from crude oil is gasoline. Gas plays a significant role in the life of people in countries throughout the world. Gas accounts for approximately 17% of the energy consumed in the United States and is primarily used for powering automobiles ("A Primer on Gasolne Prices" 5 Oct 2003). The prices paid by customers at the
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