Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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Personal Development 3. Recognition and Encouragement 4. Meeting of goals 5. Working Conditions Satisfactory salary This one would be the most basic factor that leads to taking up a job because it is the means to an end theory. Edwin A. Locker ’s "Affect Theory” states that job satisfaction refers to what one wants in a job and what one has in a job. It is obvious that a person will be satisfied if he gets what he wants. The pay that one gets and the growth pattern of that pay - periodic intervals
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1 McDonalds Franchise 2 Table of Contents Cover Page………………………………………………………………………………………. 1 Table of Contents…………………………………………………………………………….2 & 3 Management Team………………………………………………………………………………………4 & 5 Abstract……………………………………………………………………………………………………………..6 1.1 Industry………………………………………………………………………………………………...……7 1.2 Target Customer…………………………………………………………………………………………7 & 8 1.3 Competitor Analysis…………………………………………………………………………………….8 1.4 Company Description…………………………………
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What is Globalization? Has Globalization really become the cliché of the century? Globalization perceives the world as a way of interconnectivity through similar aspects of life that interest us as humans. Globalization begins from culture to economics and all the way to environmental situations creating a global shift‚ thus being the cliché of our time. Globalization moulds the world to create a connection through social relations all over the world. Globalization includes transactions between
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2 Brief History 3 McDonalds’ today 4 McDonalds’ Pakistan 5 DEPARMENTS 6 Operations (equipment and franchising) 6 Marketing (sales marketing) 7 Development (property and construction) 7 Finance (supply chain and new product development) 7 Information Technology 8 Purchasing 8 Training 8 What McDonalds’ do with its Profits? 8 Hierarchy of McDonalds’ 9 ACCOUNTING DEPARTMENT 10 Hierarchy of Accounting Department 11 How profit is measured in McDonalds’? 11 Financial Statements
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Chapter 1: Introduction 1.1 Company (i) Company Background McDonald’s is the leading global foodservice retailer with more than 34‚000 local restaurants serving nearly 69 million people in 119 countries each day. While Ray Kroc was the founder of McDonald. The story of McDonald’s first began in 1955 when Ray Kroc opened the first restaurant in Des Plaines‚ Illinois. It then grew on to be a worldwide corporation spanning 117 countries and serving more than 60 million customers everyday. In December
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McDonald’s (NYSE: MCD ) has been outperforming the market this year and recently set a new all-time high. A SWOT analysis – a look at strengths‚ weaknesses‚ opportunities and threats – can help assess whether the fast food giant can keep the growth on a high-calorie diet. Strengths: McDonald’s has successfully rolled out new items like coffees‚ smoothies‚ and Angus burgers‚ expanding the range of menu choices. With a strong product offering‚ the company has grown income throughout the recession
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MCDONALD’S LEADERSHIP PRACTICES McDonald’s: a name synonymous with fast food‚ quality and innovation. McDonald’s is known worldwide for its Golden Arches symbol and its mascot‚ Ronald McDonald. Two brothers from Southern California‚ Dick and Maurice McDonald‚ started operating a hot dog/hamburger stand at the Monrovia Airport. Eventually outgrowing that location‚ they moved the stand to San Bernadino. Realizing that hamburgers were their most popular product‚ the brothers reinvented their
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Case study: Fast-Food War in Singapore Mc Donald’s Corporation is the giant fast food restaurant chain in the world. It serves around 68 million customers every day in 119 countries. The first restaurant in Singapore was opened in 1979. Nowadays‚ 121 McDonald’s restaurants operate across the island‚ serving 1.2 million customers weekly (McDonald’s‚ 2013). Primary products which mean selling world wild include cheeseburgers‚ hamburgers‚ chicken‚ hash brown‚ coke and milkshake. To keep menu diversity
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ISO CASE STUDY Broadway Cafe AUTHORS Julio Romero Zapata – Student ID 3031203 Amanthi Wijeyekoon – Student ID 3037866 Clara Chong – Student ID 3047408 Tina Swaker – Student ID 121271 Table of Contents Table of Contents 1 1 Introduction 2 1.1 Assumptions 2 1.2 Where to from here 3 1.3 Use of Groupware tool 3 2 Competitive Advantage 4 2.1 Making business decisions I – Porter’s Five Forces & Generic Strategy 4 2.2 Making business decisions II – Customer Order Process 5 3 Customer Relationship Management
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