pp. 147–160 COMMENTARY Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II Robert S. Kaplan and David P. Norton Robert S. Kaplan is a Professor at Harvard University and David P. Norton is founder and president of the Balanced Scorecard Collaborative in Lincoln‚ Massachusetts. In a previous paper (Kaplan and Norton 2001b)‚ we described the role for strategy maps and Balanced Scorecards to develop performance objectives and measures linked
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Balanced scorecard The notion of the Balanced Scorecard was developed by Robert Kaplan and David Norton in 1992 which has already widely used by many companies in the world (Helen Atkinson‚ 2006). The balanced scorecard not only focuses on the financial information but also nonfinancial information. However‚ with the rapid development the value of intangible assets such as intelligence becomes more important. Because the traditional management performance system always focuses on financial aspect
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Planning and Measuring Performance MGT 521/Management March 18‚ 2013 Planning and Measuring Performance All organizations need appropriate standards to measure organizational performance. Those standards are usually determined based on goals set by the company or industry principles. Some of the goals for Kellogg are to strengthen its brand through advertising and consumer promotion and to increase revenue to an estimated $15 billion annually with Pringles business. Standards to evaluate these
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Indian Institute of Management - Kozikhode Infosys - Growing share of Customer’s Business Case Analysis Note By S.N. Name Roll No. Designation 1. Mr. Umesh R. Sonawane EPGCMM-06-024 2. Mr. Raj Kumar EPGCMM-06-015 3. Mr. Roshan Joseph Pauly EPGCMM-06-016 Manager – Corporate Communications Key Account Manager Sales Manager 4. Mr. Marripudi Jaya Rao EPGCMM-06-010 Area Business Manager Organization Sahara India Pariwar Nestle India
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HKU976 NEALE O’CONNOR MAKING BALANCED SCORECARD WORK TO IMPLEMENT BUSINESS STRATEGIES AT MAGIC TECHNOLOGY In August 2008‚ Magic Technology (“Magic”) launched an initiative to implement the balanced scorecard in its organisation. Alan Lo‚ the chief executive officer (“CEO”)‚ oversaw the implementation of the balanced scorecard at the company’s headquarters. Lo encountered both strategic and execution difficulties during implementation. Yet‚ such difficulties hinted at a more fundamental issue
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METHODS AT INFOSYS Need for Training The dynamic nature of the software and IT industry requires its workforce to upgrade frequently in technology and skills. Companies were focusing on continuous training and development of their employees‚ which also helped in the reduction of attrition rate. At Infosys‚ every new recruit underwent approximately three months of training before they were made billable to clients. The American Society for Training and Development (ASTD) rated Infosys as the world’s
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Case Study Infosys Strategic Human Resource Management Kaplan University October 31st‚ 2011 In October 2006 Harvard Business Review article entitled‚ Infosys: Strategic Human Resource Management” discusses the rapidly expanding computer software giant and the challenges it faced in maintaining its high performance and employee satisfaction. In this article‚ the company’s strategy regarding strategic human resource management was evaluated. This case study was written based on the information
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Please address all correspondence to Prof. Ram Subramanian‚ School of Business‚ Montclair State University‚ Montclair‚ NJ 07043‚ USA. E-mail: Subramanianr@mail. montclair.edu. Infosys Technologies Limited: The Global Talent Program T.V. Mohandas Pai‚ Director and Member of the Board for Infosys Technologies Limited (Infosys)‚ the Bangalore‚ Indiabased information technology company‚ eased his six-foot three-inch frame into his office chair and pulled up the latest US recruitment report. It was Monday
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THE BALANCED SCORECARD 1 Why businesses need a balanced scorecard The balanced scorecard was developed by US academics Robert Kaplan and David Norton in response to the shortcomings of traditional financial measures. Traditional financial measures are one-dimensional. By definition‚ they only look at the financial aspects of a business. Traditional financial measures are historical. They tell us nothing about what may happen to the business in the future. There are many examples of businesses
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Corporate soCial responsibility sCoreCard 2010 The Hershey Company 2010 Corporate Social Responsibility Scorecard outlines our progress in advancing the priorities we established in our 2009 Corporate Social Responsibility Report. We understand that operating a sustainable‚ competitive business requires a commitment to improving our economic‚ environmental‚ and social performance. This scorecard shows how we performed against the goals published in our 2009 CSR Report as well as against newer
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