Case 4 Matt Lombardo Building Shared Services at RR Communications Key Issues 1. There is a lot of competition in the telecommunication field. The competition will focus results and pressures on the revenue stream. 2. The four key lines of business are Internet‚ Mobile‚ Cable TV‚ and Landline. Each line of business had a divisional CIO. Each entity division has bought its own software‚ hardware and has there own customer service centers. 3. The new VP has put the company on track for easy entrants
Premium Customer Management Business terms
In the mini-case Building Shared Services at PR Communications Vice President of IT‚ Vince Patton‚ is faced with the task of creating a single customer service center for the company. The case starts off with Vince firing the four divisional CIO’s‚ stating that “We don’t need any of you anymore. I’m creating one enterprise IT organization‚ and there’s no room for any of you.” (McKeen‚ p 127). Ross Roman‚ founder of PR Communications‚ then gives Vince the opportunity to completely turn around the
Premium Customer service Customer President
Management control in Shared Service Centers - How to influence people in the striving towards organizational goals Authors: Emma Carlsson Ann Schurmann Avdelning‚ Institution Division‚ Department Ekonomiska institutionen 581 83 LINKÖPING Språk Language Svenska/Swedish X Engelska/English Rapporttyp Report category Licentiatavhandling Examensarbete C-uppsats X D-uppsats Övrig rapport ____ URL för elektronisk version http://www.ep.liu.se/exjobb/eki/2004/iep/015/ Titel Title Författare Author
Premium Scientific method Management Strategic business unit
Shared Services Costing Solution Value Driver: Helps in identifying correct adoption of costing method which facilitates a transparent cost chargeback to Business Units (recipient of shared services) with granular insight of the cost constituents. Introduction: In today’s highly cost conscious environment‚ enterprise wide cost savings can be achieved by consolidating common work and infrastructure by using Shared Services units. But Business units often complain that Shared Services end up costing
Premium Costs Cost Economics
materials‚ fixing and joints for soil and waste pipe 5.Discuss vent pipe SUB-TOPIC 2.Understand rainwater management 1.Discuss the following : 1.rain water downpipe 2.gully trap 3.gutter 2.Discuss rain water harvesting methods CA205 BUILDING SERVICES 1 TOPIC 3: SOIL AND WASTE SYSTEM TWO PIPE SYSTEM ONE PIPE SYSTEM •Soil/Waste fixture such as urinals & water closets connected to vertical soil pipe. • There is one soil pipe & all the waste matter from waster closets‚ baths
Premium Rainwater harvesting Plumbing Irrigation
dangerous area. The first record is of a cobblestone paving in Assyria in about 4000 BC. The oldest extant road was constructed trough the mountains of Crete‚ from Knossus to Leben in about 2000 BC. It could have been man’s first effort at major road building as it was no mean structure with elaborate longitudinal drains‚ a 200 mm basecourse of sandstone in a clay-gypsum mortar‚ and a 4m longitudinal surface of basalt blocks. The first major arterial road was probably 2.5Km route built by Assyria from
Premium Road Assyria Freeway
Building Shared Services at RR Communications IT Policy and Strategy Wilmington University By Anwesh Dudipala BUILDING SHARED SERVICES AT RR COMMUNICATIONS Key issues found in the case study analysis The RR Communication ’s divisions are divided by progressive regions. IT started with a region in each of the divisions however has starting late been bound together into enormous business building configuration‚ with a coordinating warning gathering that coordinates wander decision. Within
Premium Management Customer service Best practice
Introduction Building service is one of the important parts for a building because it will make a building to function well. Building service is responsible for the design‚ installation‚ and operation and monitoring of the mechanical‚ electrical and public health systems required for the safe‚ comfortable and environmentally friendly operation of modern buildings. Modern technology of building service can make a building to become more safety or more comfortable. While building developers are increasingly
Premium Engineering
RR Journal Brittany Clevenger C.Lewis T Th Heinrich Heine There are many poets out there that I enjoy reading. Heinrich Heine would have to be one of them. All of him poems are considered among the best in German literature. Not only do I consider his writings remarkable‚ he is thought this way by many. You can tell by his writings that his career is in the later Romantic Movement and the era of the socially and politically conscious movement. His writings as well as his exile from Germany
Premium Jean-Paul Sartre Gustave Flaubert Heinrich Heine
Building Services Student’s name : Programme : BUILDING SERVICES ENGINEERING Unit title / Level: HEALTH‚ SAFETY and WELFARE / QCF LEVEL 3 / UNIT 1 Assignment title / number : Undertaking Risk Assessments/ Assignment 2 Date set : 17/12/12 Assignment deadline : 11/2/13 Lecturer : C Thornton Note : Assignment will not be accepted without this front cover
Premium Risk Occupational safety and health