1 SERVICE INDUSTRY Measuring Productivity and Performance in Service Industry Term Paper 2012 SERVICE INDUSTRY 2 Table of Contents 1. INTODUCTION ........................................................................................................................... 3 2. PRODUCTIVITY MEASURES ....................................................................................................... 4 2.1 India: The Growth Imperative .……………………………………………………………………………………….4
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The importance of web services – an overview Definition A Web service is defined by the W3C as "a software system designed to support interoperable Machine to Machine interaction over a network." Web services are frequently just Web APIs that can be accessed over a network‚ such as the Internet‚ and executed on a remote system hosting the requested services (source: Wikipedia) • Web services are application components • Web services communicate using open protocols • Web services are self-contained
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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The Importance of Courteous Customer Service So how do you practise courteous customer service? First‚ determine the needs of your customers. By needs‚ we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room‚ you primarily pay for the room‚ water and electricity or even food. However‚ the best hotels in the world are not renowned only for
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The Importance of Service to the Church and Community By: Alex Gaffney Service to the Church is an important aspect of our Church life. We should all do this‚ as God calls us to do so. However‚ we shouldn’t limit ourselves to the Church. We should also serve the community‚ to be a good citizen of our country. Serving the community is also serving the Church because Jesus states we must treat others as we want to be treated. Serving the Church and community teaches moral values that
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A COMPARITIVE STUDY ON BOOM OF SERVICE SECTOR IN INDIA AND CHINA BY‚ R.SRIRAM ABSRACT Service Sector in India today accounts for more than half of India’s GDP. According to data for the financial year 2011-2012‚ the share of services‚ industry‚ and agriculture in India’s
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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earnings from same sector 11 (4) ROE for the companies in the same sample set 16 (5) Share price estimation by DDM 21 Approach II: “Valuation Multiple” 23 1) Price – earning ratio of each sector 23 2) Share price estimation by PE ratio 28 Reconciliation report 30 In this assignment‚ we are going to analyze 5 companies which are come from Banking Sector‚ Media Sector‚ Telecommunications Services Sector‚ Consumer Durables & Apparel Sector and Transportation Sector. The analyses include:
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REPORT ON FINANCIAL ANALYSIS OF IT SERVICES SECTOR (SONATA vs INFOSYS) Under the Guidance of: Dr. Sandeep Goel 13/09/2010 Group-9‚ PGPM-2010 Sec-A Nipun Goel(10P035) Atul Bucha(10P013) Manu Kulkarni(10P028) Vaibhav Goyal(10P058) Harsh Maru(10P018) Dheeraj Nagpal(10P015) ACKNOWLEDGEMENT We wish to express our sincere gratitude to Dr.Sandeep Goel for providing us an opportunity to do our project work on “FINANCIAL ANALYSIS OF IT SERVICES SECTOR (INFOSYS vs SONATA)” .This project
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ADRC-TAE Issue Brief February 2007 Private Industry Lessons: Branding Concepts and Strategies for the Social Service Sector Prepared by: Gilbert Thompson The Lewin Group thanks Catherine Adams Hunt‚ Marketing Specialist at Iowa State University Extension‚ for her thoughtful review and contributions. INTRODUCTION The Aging and Disability Resource Centers (ADRC) initiative is designed to serve as a “single point” of entry to public long-term care support programs‚ benefits and resources. Its national
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