PROBLEMS AND PROSPECTS OF SERVICE SECTOR - EDUCATION SHAJITHA.K M.Phil SCHOLAR.‚ ABSTRACT India stands out for the size and dynamism of its services sector. The Service Sector in India today accounts for more than half of India’s GDP. The contribution of the services sector to the Indian economy has been manifold: a 55.2 per cent share in gross domestic product (GDP)‚ growing by 10 per cent annually‚ contributing to about a quarter of total employment‚ accounting for
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Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality‚ customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attributes in bank settings‚ which may be used to review characteristics of the banks as experienced by customers. The main aim is to find out customer service quality performed by banks at present and expectations
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Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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Title-Service Marketing in Health Sector of India Name-Kripal Singh Niranjan Introduction: - Services marketing typically refers to both business to consumer (B2C) and business to business (B2B) services‚ and includes marketing of services like telecommunications services‚ financial services‚ all types of hospitality services‚ car rental services‚ air travel‚ health care services and professional services. The range of approaches and expressions of a marketing idea developed with the hope that
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company needs to provide goods and services: • At lower cost • At maximum customer satisfaction • With competitive advantages. The guest satisfaction starts at recruitment with: • Recruit the right staff • Train and motivate them • Empower them to deliver guest satisfaction • Appraise‚ develop and incentive them. 2. Service industry characteristics The service industry is special because: • The service is delivered by people to people • The service is produced and consumed at the same
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the Food service Industry faces can be broadly divided into the following categories: * Economic /Market Factors * Operational Factors * Fragmented Supply Chain * Government/ Regulatory Factors * Consumers Factors Economic/ Market Factors * Rising Food Costs: Food price inflation is a key factor affecting the food services market in India and is impacted by delayed monsoons‚ the economic slowdown and unfavourable demand-supply conditions. Across all food services formats‚
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officers (Jordan‚ 2014). Some cited reasons include life skills and experience‚ money for college‚ steady employment‚ or service to their country. Although this number may seem high‚ in reality‚ more than 71 percent of America’s youth would not qualify for entry into the military (Fitzgerald‚ 2014). In fact‚ the quality of potential military recruits that are accepted for service is at the highest it has been in over 40 years. For the past 14 years‚ we have been a nation at war‚ as our military
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Consumer Perception of Public & Private Sector Banks: A Service Quality Approach TABLE OF CONTENTS |S. NO. |PARTICULARS |PAGE NO. | | |Executive Summary |3 | |1 |Introduction |4
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Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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Ecosystem Services and Their Importance to Mankind University of Illinois at Chicago Introduction: Although technological advances over recent centuries have surpassed unfathomable expectations‚ those services most essential to the survival of mankind are provided for‚ freely‚ by natural occurring events taking place regularly in our ecosystems. The purification of air and water‚ protection against droughts and floods‚ reduction of greenhouse gases‚ decomposition of organic matter‚ preservation
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