Why is Mr. Shelton upset? What should be done to address his complaint? Mr. Shelton is upset because of the very poor customer service provided by Presto Cleaner. As written in Mr. Shelton’s letter to Mr. J.W. Sewickley‚ president of the company‚ he said that he has been outraged by the entire episode (the fact that he left his laundry in a store to be cleaned‚ that it took more than 6 weeks in order to have his clothes back and that‚ to cover this lack‚ he has to buy other shirts)‚ by the way
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Dear Ms Pang‚ Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost‚ regarding the fee of the course‚ according to the newspaper advertisement‚ a fifteen percent
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The Events Leading Up to the Civil War Conflicts widened between the North and the South as two sides collided in every event before the Civil War. The North and the South were very different in many ways. They were known as two different countries because of their cultural and economic differences. The disagreements between the North and the South aggravated the separation that was soon to follow. When the North gained the control of the government‚ the South seceded. The North was industrialized
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undergo beatings‚ lynchings and even shootings. These type of things took place in the event called the Civil Rights Movement. The Civil Rights Movement was founded right after the World War II during the 1950s and 1960. It was originated from African American’s and their aspirations and community strengths. Some key events of the Civil Rights Movements would be one that involved Rosa Parks. Rosa Parks was a civil rights activist who refused to give her seat to a white passenger while on the bus in
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What events led to the Civil War? During the Revolutionary Era from 1765-1815‚ slavery existed in thirteen colonies. Maryland went from white servants to slaves. There was an agricultural economy that existed in the South that was dependent on the labor of slaves. Although slavery did not exist in the North exclusively; New York‚ Philadelphia‚ and New England were involved in the trade of slaves; so although the South was exclusively using slaves as an economic gain‚ the North also had financial
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------------------------------------------------- Stages in Consumer Decision Making Process An individual who purchases products and services from the market for his/her own personal consumption is called as consumer.To understand the complete process of consumer decision making‚ let us first go through the following example:Tim went to a nearby retail store to buy a laptop for himself. The store manager showed him all the latest models and after few rounds of negotiations‚ Tim immediately selected
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Consumers’ complaint behaviour. Taxonomy‚ typology and determinants: Towards a unified ontology Received (in revised form): 16th August‚ 2003 Dominique Crie ´ is Professor of marketing at the University of Sciences and Technologies of Lille‚ in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician‚ member of the Association Francaise de Marketing and of the
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SEXUAL MISCONDUCT IN THE WORKPLACE BA101_U2IP_Susie Rushbrook Principals of Business Abstract Frank has crossed the line with his sexual remarks to Mary and is trying to bully Mary into going out with him or he will cause her trouble at work. Mary does the right thing by going to Human Resources and reporting the incident to them. Mary needs to pursue this matter so it does not happen again. Frank and Mary are in the break room and
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communication within the workers‚ clinical misconception may occur and the patients’ health could be at stake. Building good relationships with residents allows them to gain trust in us and therefore talk to us if they have any issues. It is important that as individuals we are able to recognize the signs of abuse‚ loneliness and depression‚ from the person’s body language or tone of voice and should such issues arise that we can use our own Active Listening Skills such as Paraphrasing‚ Reflecting‚ Summarizing
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including an important amount of frozen food instead. Not only have these facts undermined the quality of the food‚ but it will also affect the health of our personnel in the long run. Secondly‚ there have been several complaints regarding the cleanliness of the dining facility. These complaints were previously reported several times‚ but your company has always argued that it lacks personnel since some of them left the company. This seems to be a major problem‚ since it has been reported a plague of cockroach
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